At a Glance
- Tasks: Provide reassurance and support during emergency calls, making a real difference in people's lives.
- Company: Join Bield, a leading charity dedicated to supporting independent living for older and vulnerable people.
- Benefits: Enjoy competitive pay, generous leave, health benefits, and a supportive work environment.
- Other info: Flexible shifts available with comprehensive training and ongoing support.
- Why this job: Be the calm voice that helps others in emergencies while developing valuable skills.
- Qualifications: Passion for helping others, strong communication skills, and ability to stay calm under pressure.
The predicted salary is between 24000 - 30000 £ per year.
Emergency Call Advisor opportunities in Glasgow. Be the reassuring voice that helps people live independently. If you are calm under pressure, great at communicating, and passionate about helping others, you would be a fantastic fit for BR24. With Bield delivering its bold Independent Living Strategy, BR24 is evolving into a dynamic, proactive, technology-enabled service supporting older and vulnerable people across Scotland. Due to the growth of the team, we are now seeking to recruit 6 new colleagues to join our award-winning Alarm Receiving Centre.
The Role: As an Emergency Call Advisor, you will be the first point of contact for customers calling into our 24-hour Alarm Receiving Centre. Every shift brings new challenges and opportunities to make a difference. You will:
- Provide reassurance, guidance and support during emergency alarm activations and wellbeing calls
- Use effective questioning and active listening to assess situations and coordinate responses
- Manage emergency repairs, false alarm checks and proactive follow-up calls
- Maintain accurate records of all calls and actions taken
- Work as part of a small, dedicated, values-driven team
- Deliver exceptional customer service aligned with Bield’s person-centred approach
Hours of Work: Shifts are arranged in rotating patterns to ensure 24/7 coverage. Based on the current vacancy structure, hours and shifts for the current vacancies are:
- Vacancy 1 – Average of 21 hours per week: Week 1: Monday, Thursday, Friday 4.30 pm - 10.30 pm; Week 2: Tuesday, Wednesday, 4.30 pm - 10.30 pm; Saturday & Sunday 8.00 am - 2.00 pm
- Vacancy 2 – Average of 21 hours per week: Week 1: Monday, Thursday, Friday 9.00 am - 3.00 pm; Week 2: Tuesday, Wednesday, Saturday & Sunday 9.00 am - 3.00 pm
- Vacancy 3 – Average of 21 hours per week: Week 1: Monday, Thursday, Friday 3.00 pm - 9.00 pm; Week 2: Tuesday, Wednesday, Saturday & Sunday 3.00 pm - 9.00 pm
- Vacancy 4 – Average of 21 hours per week: Week 1: Monday, Thursday, Friday, 7.00 am - 1.00 pm; Week 2: Tuesday, Wednesday, Saturday & Sunday 7.00 am - 1.00 pm
- Vacancy 5 – Average of 26.25 hours per week: Week 1: Monday, Thursday, Friday, 7.00 am - 3.00 pm; Week 2: Tuesday, Wednesday, Saturday & Sunday 7.00 am - 1.00 pm
- Vacancy 6 – Average of 30 hours per week - Annualised post
Our Benefits: We offer a comprehensive benefits package including:
- Competitive salary, reviewed annually
- Generous annual leave allowance
- Enhanced pension scheme
- Occupational Sick Pay
- Family Friendly Policies
- Health care benefit plan
- Cycle-to-Work scheme
- Credit union access
- Employee Assistance Programme
- All Disclosure checks paid for
- Full training, comprehensive onboarding and buddy support
About You: Successful applicants will:
- Have a genuine passion for supporting people
- Communicate clearly and compassionately
- Stay calm and confident in challenging situations
- Use good judgement and problem-solving skills
- Be adaptable to new ways of working, including digital changes
- Have good keyboard and IT skills
- Be resilient, proactive and able to build rapport quickly
Interviews are expected to take place week commencing 15 June 2026. Employment will start with a 3-week training period, followed by ongoing individual tailored support to ensure success in the role.
If you require this information in an alternative format, please contact us using the details above. This post is exempt from the Rehabilitation of Offenders Act (1974) which means you must disclose all unspent and relevant spent convictions on your application. You will be required to complete a Level 2 Disclosure check with Disclosure Scotland.
Disability Confident: Bield is a proud disability confident accredited employer. As users of the disability symbol, we guarantee to interview all disabled applicants who meet the vacancy minimum criteria. In order to help you succeed, we will make all required reasonable adjustments to facilitate your inclusion during our recruitment and selection process. Adjustments will vary from person to person; if you wish to discuss how Bield can support you throughout the recruitment process.
Bield Housing & Care. Scottish Charity no. SC006878 I Property Factor PF000146
Emergency Call Advisors in Glasgow employer: Bield Housing Association
Bield is an exceptional employer, offering a supportive and dynamic work environment for Emergency Call Advisors in Glasgow. With a strong focus on employee wellbeing, we provide comprehensive training, generous benefits, and opportunities for personal growth within our award-winning Alarm Receiving Centre. Join us to make a meaningful impact in the lives of older and vulnerable individuals while being part of a values-driven team that prioritises compassion and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Emergency Call Advisors in Glasgow
✨Tip Number 1
Get to know the company! Research Bield and BR24, understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an Emergency Call Advisor, you'll need to be calm and clear under pressure. Try role-playing scenarios with friends or family to get comfortable with handling different situations.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've had to think on your feet. This will demonstrate your ability to handle emergencies effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our amazing team at BR24.
We think you need these skills to ace Emergency Call Advisors in Glasgow
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for helping others shine through. We want to see that you genuinely care about supporting people, especially in challenging situations.
Be Clear and Concise:Make sure your application is easy to read. Use clear language and get straight to the point. We appreciate good communication skills, so show us what you've got right from the start!
Highlight Relevant Experience:If you've got experience in customer service or emergency response, make sure to mention it! We love seeing how your background can contribute to our team and the support we provide.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're keen on joining our fantastic team at BR24.
How to prepare for a job interview at Bield Housing Association
✨Show Your Compassion
As an Emergency Call Advisor, you'll need to demonstrate your genuine passion for helping others. Think of specific examples from your past where you've provided support or reassurance in challenging situations. This will show the interviewers that you can handle the emotional aspects of the role.
✨Practice Active Listening
Effective communication is key in this role. During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This not only shows your communication skills but also your ability to assess situations accurately, which is crucial for the job.
✨Stay Calm Under Pressure
You’ll face various challenges as an Emergency Call Advisor, so it's important to convey your ability to remain calm. Prepare a few scenarios where you successfully managed stress or resolved a crisis. Sharing these experiences will highlight your resilience and problem-solving skills.
✨Familiarise Yourself with Technology
Since the role involves using technology to support customers, brush up on any relevant software or systems you might encounter. Mentioning your comfort with digital tools during the interview will show that you're adaptable and ready to embrace new ways of working.
