Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly voice of Bield, helping customers with their housing enquiries and requests.
- Company: Join Bield, a leading provider of housing and support services for older people in Scotland.
- Benefits: Enjoy competitive salary, flexible working, generous holidays, and career development opportunities.
- Why this job: Make a positive impact in people's lives while developing your skills in customer service.
- Qualifications: Strong communication skills and familiarity with digital tools are essential.
- Other info: Dynamic team environment with a commitment to inclusivity and support for all employees.
The predicted salary is between 28800 - 43200 £ per year.
New opportunity for Customer Contact Services team in Glasgow! Bield is one of the largest providers of housing and support services to older people in Scotland. We value kindness above all and, at Bield, you will have a unique opportunity to have a positive impact, making it possible for more people to live their best lives, at home, surrounded by a supportive community. If you share our values, we’d love for you to join our team and help us on our journey.
We’re looking for a friendly and professional individual to join our Customer Contact Services team. In this role you’ll be the first point of contact, the voice of Bield - handling calls and emails, making sure enquiries reach the right place quickly and smoothly. As part of our Customer Contact Centre, you will help customers with housing enquiries, repairs requests and a broad range of enquiries. You’ll work flexibly across other teams and departments to enable us to deliver a responsive service and outstanding experience for our customers.
If you enjoy working with people, have strong communication skills, are familiar with digital workplace tools and can stay organised in a busy environment, this could be a great opportunity to develop your career in housing and customer service.
Working hours are 35 hours per week, working 9.00 am - 5.00 pm, Monday - Friday.
We Offer:
- A competitive salary, which is reviewed annually
- Opportunity to work flexibly
- Excellent holidays of up to 34 days each year (pro rata for part-time employees)
- Option to buy or sell holidays each year
- On-the-job and work-related training as well as opportunities to receive support for vocational qualifications
- Occupational Sick Pay
- Long Service Awards
- Family Friendly Policies
- Cycle to Work Scheme
- Career breaks
- Employee Assistance Programme
Role requirements:
The ideal candidate will have excellent verbal and written communication and interpersonal skills as you will be required to communicate efficiently and responsively with a wide range of customers, external partners and colleagues across the organisation. You will have an excellent telephone manner, word processing skills and the ability to accurately collate and record information. Candidates should have a strong belief in providing a high-quality customer service as well as the ability to work as part of a team. The successful candidate will be familiar with MS Office applications and utilising digital platforms in their role. You will ensure adherence to relevant policies, procedures, regulations and legislation relating to health and safety and equality and diversity as well as compliance with GDPR and FOI Legislation.
Bield is a proud disability confident accredited employer. As users of the disability symbol, we guarantee to interview all disabled applicants who meet the vacancy minimum criteria. In order to help you succeed, we will make all required reasonable adjustments to facilitate your inclusion during our recruitment and selection process. Adjustments will vary from person to person; if you wish to discuss how Bield can support you throughout the recruitment process, please contact the HR team and a member of the team will be happy to assist.
Customer Contact Centre Advisor in Glasgow employer: Bield Housing Association
Contact Detail:
Bield Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Centre Advisor in Glasgow
✨Tip Number 1
Get to know Bield and its values! Before your interview, take some time to research the company and understand what they stand for. This will help you connect with the team and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Practice your communication skills! Since you'll be the voice of Bield, it's crucial to demonstrate your excellent verbal and written communication abilities. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your organisational skills! In a busy environment like the Customer Contact Centre, being organised is key. Prepare examples of how you've managed multiple tasks or handled challenging situations in the past to impress your interviewers.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our recruitment portal. It’s the best way to ensure your application gets the attention it deserves and helps us find the right fit for our team.
We think you need these skills to ace Customer Contact Centre Advisor in Glasgow
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your values align with ours at Bield.
Tailor Your Application: Make sure to tailor your application to the Customer Contact Centre Advisor role. Highlight your communication skills and any relevant experience you have in customer service. We love seeing how you can contribute to our mission!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like we aim to provide to our customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our values there.
How to prepare for a job interview at Bield Housing Association
✨Know the Company Values
Before your interview, take some time to understand Bield's core values, especially their emphasis on kindness. Reflect on how your personal values align with theirs and be ready to share examples of how you've demonstrated kindness in previous roles.
✨Showcase Your Communication Skills
As a Customer Contact Centre Advisor, strong communication is key. Prepare to discuss specific instances where you effectively handled customer inquiries or resolved issues. Practise articulating your thoughts clearly and confidently, as this will reflect your ability to communicate well over the phone and via email.
✨Familiarise Yourself with Digital Tools
Since the role requires familiarity with digital workplace tools, brush up on your MS Office skills and any other relevant software. Be prepared to discuss how you've used these tools in past roles to enhance your productivity and organisation.
✨Demonstrate Team Spirit
Bield values teamwork, so think of examples where you've successfully collaborated with others. Highlight your ability to work flexibly across teams and how you contribute to a positive team environment. This will show that you're not just a great individual contributor but also a team player.
