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For Companies At a Glance
- Tasks: Support users with tech issues and ensure smooth ICT operations.
- Company: Bield, a leading provider of housing and support services in Scotland.
- Benefits: Competitive salary, flexible working, generous holidays, and health care benefits.
- Why this job: Make a real difference in people's lives while developing your tech skills.
- Qualifications: Experience in Service Desk roles and knowledge of Microsoft technologies required.
- Other info: Join a supportive team with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Bield is one of the largest providers of housing and support services to older people in Scotland. We value kindness above all, and at Bield, you will have a unique opportunity to have a positive impact, making it possible for more people to live their best lives, at home, surrounded by supportive communities.
The Role
We are seeking to recruit a Technology Support Analyst to join our Technology and Information Management Teams in Edinburgh. This is an important role in our team with responsibility for delivering a high-quality ICT user experience. In this role you will be in direct contact with users via the Service Desk and work as a team to ensure the effective and efficient operation of the ICT Service Desk using ITIL Best Practices. As part of this role you will also ensure that Bield's investments in technology adhere to the ICT Strategy, follow best practice and provide acceptable return on investment. Hours of employment are 35 hours per week, organised over Monday – Friday. The role is Edinburgh based with regular travel across Bield Sites.
Role Requirements
- It is essential that you are an effective communicator with excellent analytical, data analysis and problem-solving skills.
- Previous experience of working on a Service Desk and in Microsoft Windows, Office and Server technologies is essential and you should have background knowledge in computer operations.
- An ITIL Foundation Level qualification and a recognised IT qualification, e.g. Microsoft or Cisco would be desirable.
- A current valid Driving Licence and access to a roadworthy vehicle insured for business purposes is essential as you will be required to travel to other Bield locations across Scotland.
Our Benefits
- Competitive salary, reviewed annually.
- Enhanced Pension Scheme
- Generous holidays entitlement
- Opportunities to work flexibly
- Access to a health care benefit plan, credit union and cycle to work scheme
- Employee Assistance Programme
- Opportunity to access wide range of learning and development activities including management & leadership programmes, job related training and qualifications to ensure your continuous progress.
If you require this information in an alternative format, please contact us using the details above.
Disability Confident
Bield is a proud disability confident accredited employer. As users of the disability symbol, we guarantee to interview all disabled applicants who meet the vacancy minimum criteria. In order to help you succeed, we will make all required reasonable adjustments to facilitate your inclusion during our recruitment and selection process. Adjustments will vary from person to person; if you wish to discuss how Bield can support you throughout the recruitment process, please get in touch with the team.
Technology Support Analyst in Edinburgh employer: Bield Housing Association
Contact Detail:
Bield Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Support Analyst in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech field, especially those who might have insights into Bield or similar organisations. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on ITIL best practices and common Service Desk scenarios. We want you to shine, so practice explaining how you’d handle specific tech issues or user queries.
✨Tip Number 3
Show your passion for helping others! Since Bield values kindness, think of examples from your past experiences where you made a positive impact on users or colleagues. This will resonate well during your discussions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Bield team.
We think you need these skills to ace Technology Support Analyst in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technology Support Analyst role. Highlight your experience with Service Desks and any relevant IT qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology support and how you can contribute to Bield's mission. Keep it friendly and professional, just like us!
Show Off Your Communication Skills: As an effective communicator, it's important to showcase this in your application. Use clear and concise language, and don't forget to mention any experiences where you've successfully resolved user issues or improved processes.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Bield Housing Association
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows, Office, and Server technologies. Familiarise yourself with common issues users face and how to resolve them, as this will show your problem-solving skills during the interview.
✨Communicate Clearly and Confidently
As an effective communicator, practice explaining technical concepts in simple terms. This will help demonstrate your ability to connect with users at the Service Desk and ensure they feel supported.
✨Understand ITIL Best Practices
Since the role involves adhering to ITIL Best Practices, take some time to review these principles. Be prepared to discuss how you’ve applied them in previous roles or how you would implement them at Bield.
✨Show Your Passion for Helping Others
Bield values kindness and making a positive impact. Share examples from your past experiences where you went above and beyond to assist users or improve their ICT experience, highlighting your commitment to customer service.
