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- Tasks: Be the friendly voice of Bield, handling customer enquiries and providing support.
- Company: Join Bield, a leading provider of housing services for older people in Scotland.
- Benefits: Enjoy competitive salary, flexible working, and up to 34 days holiday each year.
- Why this job: Make a real difference in people's lives while developing your career in customer service.
- Qualifications: Strong communication skills and familiarity with digital tools are essential.
- Other info: Join a supportive team with excellent career growth opportunities.
The predicted salary is between 28800 - 42000 £ per year.
New opportunity for Customer Contact Services team in Glasgow! Bield is one of the largest providers of housing and support services to older people in Scotland. We value kindness above all and, at Bield, you will have a unique opportunity to have a positive impact, making it possible for more people to live their best lives, at home, surrounded by a supportive community. If you share our values, we’d love for you to join our team and help us on our journey.
We’re looking for a friendly and professional individual to join our small, dedicated Customer Contact Services team. In this role you’ll be the first point of contact, the voice of Bield - handling calls and emails, making sure enquiries reach the right place quickly and smoothly. This is not a typical call centre environment. You’ll be part of a close-knit team where customer service is personal, supportive and solution focused. You’ll deal with a wide variety of enquiries including housing applications, repairs requests and general customer queries, working closely with colleagues across the organisation to help customers get the right outcome.
If you enjoy working with people, have strong communication skills, are familiar with digital workplace tools and can stay organised in a busy environment, this could be a great opportunity to develop your career in housing and customer service. Working hours are 35 hours per week, working 9.00 am - 5.00 pm, Monday – Friday, on a Hybrid working basis (specific arrangements to be discussed at interview stage).
We Offer:
- A competitive salary, which is reviewed annually
- Opportunity to work flexibly
- Excellent holidays of up to 34 days each year (pro rata for part-time employees)
- Option to buy or sell holidays each year
- On-the-job and work-related training as well as opportunities to receive support for vocational qualifications
- Occupational Sick Pay
- Long Service Awards
- Family Friendly Policies
- Cycle to Work Scheme
- Career breaks
- Employee Assistance Programme
Role requirements:
The ideal candidate will have excellent verbal and written communication and interpersonal skills as you will be required to communicate efficiently and responsively with a wide range of customers, external partners and colleagues across the organisation. You will have an excellent telephone manner, word processing skills and the ability to accurately collate and record information. Candidates should have a strong belief in providing a high-quality customer service as well as the ability to work as part of a team. The successful candidate will be familiar with MS Office applications and utilising digital platforms in their role. You will ensure adherence to relevant policies, procedures, regulations and legislation relating to health and safety and equality and diversity as well as compliance with GDPR and FOI Legislation.
This post is exempt from the Rehabilitation of Offenders Act (1974) which means you must disclose all unspent and relevant spent convictions on your application.
Customer Contact Centre Advisor employer: Bield Housing Association
Contact Detail:
Bield Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Centre Advisor
✨Tip Number 1
Get to know Bield and its values! Before your interview, take some time to research the company and understand what makes it tick. This will help you connect with the team and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Practice your communication skills! Since you'll be the voice of Bield, it's crucial to demonstrate your excellent verbal and written communication abilities. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your organisational skills! In a busy environment, being organised is key. Prepare examples of how you've managed multiple tasks or enquiries in the past, and be ready to share them during your interview.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our recruitment portal. It’s the best way to ensure your application gets the attention it deserves, and you’ll find all the details you need there.
We think you need these skills to ace Customer Contact Centre Advisor
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your values align with ours at Bield.
Tailor Your Application: Make sure to customise your application for the Customer Contact Centre Advisor role. Highlight your relevant experience and skills, especially those related to customer service and communication, to show us why you’re the perfect fit!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our recruitment portal! It’s the best way for us to receive your application and ensures you have all the necessary information at your fingertips. We can’t wait to hear from you!
How to prepare for a job interview at Bield Housing Association
✨Know Bield Inside Out
Before your interview, take some time to research Bield and its values. Understand their mission to support older people in Scotland and how they prioritise kindness. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Contact Centre Advisor, strong communication is key. Prepare examples from your past experiences where you've effectively handled customer queries or resolved issues. Practising clear and concise responses will demonstrate your ability to communicate well, both verbally and in writing.
✨Familiarise Yourself with Digital Tools
Since the role requires familiarity with digital workplace tools, brush up on your MS Office skills and any other relevant software. Be ready to discuss how you've used these tools in previous roles to stay organised and manage customer interactions efficiently.
✨Emphasise Teamwork and Support
Bield values a close-knit team environment, so be prepared to talk about your experience working collaboratively. Share specific instances where you've contributed to a team effort or supported colleagues, highlighting your commitment to providing high-quality customer service.
