At a Glance
- Tasks: Provide top-notch IT support and enhance user experience at Bield.
- Company: Join Bield, a leading provider of housing and support services in Scotland.
- Benefits: Enjoy competitive salary, generous holidays, flexible work, and health benefits.
- Other info: Dynamic role with opportunities for learning and career growth.
- Why this job: Make a real difference in people's lives while developing your tech skills.
- Qualifications: Experience in IT support, strong communication, and problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Bield is one of the largest providers of housing and support services to older people in Scotland. We value kindness above all, and at Bield, you will have a unique opportunity to have a positive impact, making it possible for more people to live their best lives, at home, surrounded by supportive communities.
The Role
We are seeking to recruit a Technology Support Analyst to join our Technology and Information Management Teams in Edinburgh. This is an important role in our team with responsibility for delivering a high-quality IT user experience. In this role you will be in direct contact with users via the Service Desk and work as a team to ensure the effective and efficient operation of the IT Service Desk using ITIL Best Practices. As part of this role you will also ensure that Bield's investments in technology adhere to the IT Strategy, follow best practice and provide acceptable return on investment.
Hours of employment are 35 hours per week, organised over Monday to Friday 9am to 5pm. The role is Edinburgh based with regular travel across Bield Sites.
Role Requirements
- It is essential that you are an effective communicator with excellent analytical, data analysis and problem-solving skills.
- Previous experience of working on a Service Desk and in Microsoft Windows, Office and Server technologies is essential and you should have background knowledge in computer operations.
- An ITIL Foundation Level qualification and a recognised IT qualification, e.g. Microsoft or Cisco would be desirable.
- A current valid Driving Licence and access to roadworthy vehicle insured for business purposes is essential as you will be required to travel to other Bield locations across Scotland.
Our Benefits
- Competitive salary, reviewed annually.
- Enhanced Pension Scheme
- Generous holidays entitlement
- Opportunities to work flexibly
- Access to a health care benefit plan, credit union and cycle to work scheme
- Employee Assistance Programme
- Opportunity to access wide range of learning and development activities including management & leadership programmes, job related training and qualifications to ensure your continuous progress.
Bield is a proud disability confident accredited employer. As users of the disability symbol, we guarantee to interview all disabled applicants who meet the vacancy minimum criteria. In order to help you succeed, we will make all required reasonable adjustments to facilitate your inclusion during our recruitment and selection process. Adjustments will vary from person to person; if you wish to discuss how Bield can support you throughout the recruitment process, please email us and a member of the team will get in touch.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Support Analyst in Broughton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Bield Housing Association values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Bield Housing Association might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Bield Housing Association!
✨Direct Apply to Bield Housing Association
Let's not forget to apply directly through the Bield Housing Association website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technology Support Analyst in Broughton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Bield Housing Association.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Bield Housing Association. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Bield Housing Association
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
