At a Glance
- Tasks: Provide top-notch IT support and enhance user experience at Bield.
- Company: Join Bield, a leading provider of housing and support services for older people in Scotland.
- Benefits: Enjoy competitive salary, generous holidays, flexible work, and health care benefits.
- Other info: Opportunities for continuous learning and career growth in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your tech skills.
- Qualifications: Strong communication, analytical skills, and experience with Service Desk and Microsoft technologies.
The predicted salary is between 30000 - 40000 £ per year.
Bield is one of the largest providers of housing and support services to older people in Scotland. We value kindness above all, and at Bield, you will have a unique opportunity to have a positive impact, making it possible for more people to live their best lives, at home, surrounded by supportive communities.
The Role
We are seeking to recruit a Technology Support Analyst to join our Technology and Information Management Teams in Edinburgh. This is an important role in our team with responsibility for delivering a high-quality IT user experience. In this role you will be in direct contact with users via the Service Desk and work as a team to ensure the effective and efficient operation of the IT Service Desk using ITIL Best Practices. As part of this role you will also ensure that Bield's investments in technology adhere to the IT Strategy, follow best practice and provide acceptable return on investment.
Hours of employment: 35 hours per week, organised over Monday to Friday 9am to 5pm. The role is Edinburgh based with regular travel across Bield Sites.
Role Requirements
- It is essential that you are an effective communicator with excellent analytical, data analysis and problem-solving skills.
- Previous experience of working on a Service Desk and in Microsoft Windows, Office and Server technologies is essential and you should have background knowledge in computer operations.
- An ITIL Foundation Level qualification and a recognised IT qualification, e.g. Microsoft or Cisco would be desirable.
- A current valid Driving Licence and access to a roadworthy vehicle insured for business purposes is essential as you will be required to travel to other Bield locations across Scotland.
Our Benefits
- Competitive salary, reviewed annually.
- Enhanced Pension Scheme
- Generous holidays entitlement
- Opportunities to work flexibly
- Access to a health care benefit plan, credit union and cycle to work scheme
- Employee Assistance Programme
- Opportunity to access wide range of learning and development activities including management & leadership programmes, job related training and qualifications to ensure your continuous progress.
Disability Confident
Bield is a proud disability confident accredited employer. As users of the disability symbol, we guarantee to interview all disabled applicants who meet the vacancy minimum criteria. In order to help you succeed, we will make all required reasonable adjustments to facilitate your inclusion during our recruitment and selection process. Adjustments will vary from person to person; if you wish to discuss how Bield can support you throughout the recruitment process, please email hr@bield.co.uk and a member of the team will get in touch.
Technology Support Analyst (REQ02905) - 480177 employer: Bield Housing and Care
Bield Housing & Care is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With competitive salaries, generous holiday entitlements, and access to a range of learning opportunities, you can grow your skills while making a meaningful impact in the lives of our tenants. Located in Buckhaven, this role not only allows for flexible working hours but also fosters a sense of community and purpose within the retirement housing service.
