At a Glance
- Tasks: Be the friendly face of Bield, welcoming visitors and handling enquiries.
- Company: Join Bield, a leading provider of housing and support services in Scotland.
- Benefits: Enjoy competitive pay, flexible hours, and up to 34 days holiday.
- Other info: Great opportunities for training and career growth in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 17061 - 18851 £ per year.
New opportunity for Customer Contact Services team in Glasgow! Bield is one of the largest providers of housing and support services to older people in Scotland. We value kindness above all and, at Bield, you will have a unique opportunity to have a positive impact, making it possible for more people to live their best lives, at home, surrounded by a supportive community. If you share our values, we’d love for you to join our team and help us on our journey.
We’re looking for a friendly and professional first point of contact to join our Customer Contact Services team. This is an office-based role, offering the opportunity to work closely with colleagues while providing a welcoming and professional service to visitors, customers and stakeholders. In this role, you’ll be the face and voice of Bield, welcoming visitors at reception, handling calls and emails, and making sure enquiries reach the right place quickly and smoothly.
Day to day, you’ll greet visitors, manage meeting room bookings, handle mail, arrange office repairs and maintain security through issuing access fobs. You’ll also provide wider support to the Customer Contact Centre, including helping customers with housing enquiries, repairs requests and general administration.
If you enjoy working with people, have strong communication skills and can stay organised in a busy environment, this could be a great opportunity to develop your career in housing and customer service.
We Offer:
- A competitive salary, which is reviewed annually
- Opportunity to work flexibly
- Excellent holidays of up to 34 days each year (pro rata for part-time employees)
- Option to buy or sell holidays each year
- On-the-job and work-related training as well as opportunities to receive support for vocational qualifications
- Occupational Sick Pay
- Long Service Awards
- Family Friendly Policies
- Cycle to Work Scheme
- Career breaks
- Employee Assistance Programme
Disability Confident
Bield is a proud disability confident accredited employer. As users of the disability symbol, we guarantee to interview all disabled applicants who meet the vacancy minimum criteria. In order to help you succeed, we will make all required reasonable adjustments to facilitate your inclusion during our recruitment and selection process. Adjustments will vary from person to person; if you wish to discuss how Bield can support you throughout the recruitment process, please email hr@bield.co.uk and a member of the team will get in touch.
If you require this information in an alternative format, please contact our HR Team on 0131 273 4020 or email us on HR@bield.co.uk.
This post is exempt from the Rehabilitation of Offenders Act (1974) which means you must disclose all unspent and relevant spent convictions on your application.
Read more in Glasgow employer: Bield Housing and Care
Bield Housing & Care is an exceptional employer located in Glasgow, offering a rewarding Cook position that goes beyond just preparing meals. With a strong commitment to employee growth through extensive training opportunities and a supportive work culture, Bield ensures that staff can thrive while making a meaningful impact on the lives of tenants. Enjoy competitive salaries, generous holiday entitlements, and a range of benefits including a health care plan and enhanced pension scheme, all within a friendly and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Read more in Glasgow
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Bield Housing and Care and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Bield Housing and Care and let us see your personality shine through!
We think you need these skills to ace Read more in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Bield Housing and Care.
Get Familiar with Our Brand:Before applying, take some time to learn about Bield Housing and Care and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Bield Housing and Care
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Bield Housing and Care.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Bield Housing and Care will surely appreciate.
