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For Companies At a Glance
- Tasks: Provide reassurance and support during emergency calls, coordinating responses and managing situations.
- Company: Join Bield, a leading charity dedicated to supporting independent living for older and vulnerable people.
- Benefits: Enjoy competitive salary, generous leave, enhanced pension, and health care benefits.
- Why this job: Make a real difference in people's lives while developing your communication and problem-solving skills.
- Qualifications: Passion for helping others, clear communication, and ability to stay calm under pressure.
- Other info: Comprehensive training and ongoing support in a values-driven team environment.
The predicted salary is between 13 - 16 £ per hour.
Emergency Call Advisor opportunities in Glasgow. Be the reassuring voice that helps people live independently. If you are calm under pressure, great at communicating, and passionate about helping others, you would be a fantastic fit for BR24. With Bield delivering its bold Independent Living Strategy, BR24 is evolving into a dynamic, proactive, technology-enabled service supporting older and vulnerable people across Scotland.
The Role
- As an Emergency Call Advisor, you will be the first point of contact for customers calling into our 24-hour Alarm Receiving Centre. Every shift brings new challenges and opportunities to make a difference.
- Provide reassurance, guidance and support during emergency alarm activations and wellbeing calls.
- Use effective questioning and active listening to assess situations and coordinate responses.
- Manage emergency repairs, false alarm checks and proactive follow-up calls.
- Maintain accurate records of all calls and actions taken.
- Work as part of a small, dedicated, values-driven team.
- Deliver exceptional customer service aligned with Bield's person-centred approach.
Hours of Work
Shifts are arranged in rotating patterns to ensure 24/7 coverage. Based on the current vacancy structure, hours and shifts for the vacancies are:
- Vacancy 1 - 21 hours per week
Week 1: Tuesday, Wednesday - 4.30pm-10.30pm; Saturday & Sunday - 8.00am-2.00pm
Week 2: Monday, Thursday, Friday - 4.30pm-10.30pm - Vacancy 2 - 21 hours per week
Week 1: Monday, Thursday, Friday - 3.00pm-9.30pm (including a 30 minute rest break)
Week 2: Tuesday, Wednesday, Saturday & Sunday - 3.00pm-9.30pm (including a 30 minute rest break)
Our Benefits
We offer a comprehensive benefits package including:
- Competitive salary, reviewed annually
- Generous annual leave allowance
- Enhanced pension scheme
- Occupational Sick Pay
- Family Friendly Policies
- Health care benefit plan
- Cycle-to-Work scheme
- Credit union access
- Employee Assistance Programme
- All Disclosure checks paid for
- Full training, comprehensive onboarding and buddy support
About You
Successful applicants will:
- Have a genuine passion for supporting people
- Communicate clearly and compassionately
- Stay calm and confident in challenging situations
- Use good judgement and problem-solving skills
- Be adaptable to new ways of working, including digital changes
- Have good keyboard and IT skills
- Be resilient, proactive and able to build rapport quickly
Employment will start with a 3-week training period, followed by ongoing individual tailored support to ensure success in the role.
This post is exempt from the Rehabilitation of Offenders Act (1974) which means you must disclose all unspent and relevant spent convictions on your application. You will be required to complete a Level 2 Disclosure check with Disclosure Scotland.
Bield is a proud disability confident accredited employer. As users of the disability symbol, we guarantee to interview all disabled applicants who meet the vacancy minimum criteria. In order to help you succeed, we will make all required reasonable adjustments to facilitate your inclusion during our recruitment and selection process.
Emergency Call Advisor (x2) - 463460 in Glasgow employer: Bield Housing and Care
Contact Detail:
Bield Housing and Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Call Advisor (x2) - 463460 in Glasgow
✨Tip Number 1
Get to know the company! Research Bield and their Independent Living Strategy. Understanding their values and mission will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an Emergency Call Advisor, you'll need to be calm and clear under pressure. Try role-playing scenarios with friends or family to get comfortable with handling different situations.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've had to think on your feet. Be ready to share these stories during your interview to demonstrate your ability to handle emergencies.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Bield team. Don’t miss out on this opportunity!
We think you need these skills to ace Emergency Call Advisor (x2) - 463460 in Glasgow
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for helping others shine through. We want to see that you genuinely care about supporting people, especially in challenging situations.
Be Clear and Concise: Make sure your application is easy to read. Use clear language and get straight to the point. We appreciate applicants who can communicate effectively, just like you'll need to do in the role!
Highlight Relevant Skills: Don’t forget to mention your skills that match the job description! Whether it’s your calmness under pressure or your IT skills, we want to know how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Bield Housing and Care
✨Stay Calm and Collected
As an Emergency Call Advisor, you'll need to demonstrate your ability to stay calm under pressure. Practise answering common interview questions while maintaining a relaxed demeanour. This will help you convey your composure and confidence during the actual interview.
✨Showcase Your Communication Skills
Effective communication is key in this role. Prepare examples of how you've successfully communicated in challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your ability to listen actively and provide reassurance.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to use good judgement and problem-solving skills. Be ready to discuss these experiences in detail, as the interviewers will want to see how you approach emergencies and make decisions quickly and effectively.
✨Research Bield's Values
Familiarise yourself with Bield's person-centred approach and Independent Living Strategy. Showing that you understand and align with their values will set you apart. Prepare to discuss how your passion for supporting people fits into their mission during the interview.