Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly voice of Bield, handling calls and emails to support our community.
- Company: Join Bield, a leading provider of housing and support services for older people in Scotland.
- Benefits: Enjoy flexible working, competitive salary, and up to 34 days holiday each year.
- Why this job: Make a real difference in people's lives while developing your career in customer service.
- Qualifications: Strong communication skills and familiarity with digital tools are essential.
- Other info: Join a supportive team in a unique, non-traditional call centre environment.
The predicted salary is between 28800 - 43200 £ per year.
New opportunity for Customer Contact Services team in Glasgow! Bield is one of the largest providers of housing and support services to older people in Scotland. We value kindness above all and, at Bield, you will have a unique opportunity to have a positive impact, making it possible for more people to live their best lives, at home, surrounded by a supportive community. If you share our values, we would love for you to join our team and help us on our journey.
We are looking for a friendly and professional individual to join our small, dedicated Customer Contact Services team. In this role, you will be the first point of contact, the voice of Bield - handling calls and emails, making sure enquiries reach the right place quickly and smoothly. This is not a typical call centre environment. You will be part of a close-knit team where customer service is personal, supportive and solution-focused. You will deal with a wide variety of enquiries including housing applications, repairs requests and general customer queries, working closely with colleagues across the organisation to help customers get the right outcome.
If you enjoy working with people, have strong communication skills, are familiar with digital workplace tools and can stay organised in a busy environment, this could be a great opportunity to develop your career in housing and customer service.
Working hours: 35 hours per week, working 9.00 am - 5.00 pm, Monday - Friday, on a Hybrid working basis (specific arrangements to be discussed at interview stage).
We Offer:
- A competitive salary, which is reviewed annually
- Opportunity to work flexibly
- Excellent holidays of up to 34 days each year (pro rata for part-time employees)
- Option to buy or sell holidays each year
- On-the-job and work-related training as well as opportunities to receive support for vocational qualifications
- Occupational Sick Pay
- Long Service Awards
- Family Friendly Policies
- Cycle to Work Scheme
- Career breaks
- Employee Assistance Programme
Role requirements:
The ideal candidate will have excellent verbal and written communication and interpersonal skills as you will be required to communicate efficiently and responsively with a wide range of customers, external partners and colleagues across the organisation. You will have an excellent telephone manner, word processing skills and the ability to accurately collate and record information. Candidates should have a strong belief in providing a high-quality customer service as well as the ability to work as part of a team. The successful candidate will be familiar with MS Office applications and utilising digital platforms in their role. You will ensure adherence to relevant policies, procedures, regulations and legislation relating to health and safety and equality and diversity as well as compliance with GDPR and FOI Legislation.
If you require this information in an alternative format, please contact our HR Team on 0131 273 4020 or email us on HR@bield.co.uk.
Disability Confident: Bield is a proud disability confident accredited employer. As users of the disability symbol, we guarantee to interview all disabled applicants who meet the vacancy minimum criteria. In order to help you succeed, we will make all required reasonable adjustments to facilitate your inclusion during our recruitment and selection process. Adjustments will vary from person to person; if you wish to discuss how Bield can support you throughout the recruitment process, please email hr@bield.co.uk and a member of the team will get in touch.
This post is exempt from the Rehabilitation of Offenders Act (1974) which means you must disclose all unspent and relevant spent convictions on your application.
Customer Contact Centre Advisor - 458790 in Glasgow employer: Bield Housing and Care
Contact Detail:
Bield Housing and Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Centre Advisor - 458790 in Glasgow
✨Tip Number 1
Get to know Bield and its values! Before your interview, take some time to research the company and understand what makes it tick. This will help you connect with the team and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Practice your communication skills! Since you'll be the voice of Bield, it's crucial to demonstrate your excellent verbal and written communication abilities. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your digital skills! Familiarise yourself with MS Office applications and any other digital tools mentioned in the job description. Being tech-savvy will give you an edge and show that you're ready to hit the ground running.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of standing out. Plus, you can easily keep track of your application status!
We think you need these skills to ace Customer Contact Centre Advisor - 458790 in Glasgow
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you align with our values at Bield.
Tailor Your Application: Make sure to customise your application for the Customer Contact Centre Advisor role. Highlight your relevant experience and skills, especially in customer service and communication, to show us why you’re the perfect fit for our team.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This will help us easily understand your qualifications and how you can contribute to our mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and securely. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at Bield Housing and Care
✨Know Bield Inside Out
Before your interview, take some time to research Bield and its values. Understand their mission to support older people in Scotland and how they prioritise kindness. This will help you align your answers with their ethos and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Contact Centre Advisor, strong communication is key. Prepare examples of how you've effectively handled customer queries in the past. Think about times when you resolved issues or provided exceptional service, and be ready to share these stories during your interview.
✨Familiarise Yourself with Digital Tools
Since the role requires familiarity with digital workplace tools, brush up on your MS Office skills and any other relevant software. Be prepared to discuss how you've used these tools in previous roles to stay organised and efficient, especially in a busy environment.
✨Emphasise Teamwork and Support
Bield values a close-knit team environment, so highlight your ability to work collaboratively. Share experiences where you've supported colleagues or contributed to a team goal. This will demonstrate that you understand the importance of teamwork in providing excellent customer service.