At a Glance
- Tasks: Lead the design of customer journey blueprints and run mapping sessions.
- Company: Fast-growing telecommunications business focused on customer experience.
- Benefits: Competitive day rate, predominantly remote work, and occasional travel.
- Other info: 9-month contract with excellent opportunities for professional growth.
- Why this job: Shape customer experiences in a dynamic telecom environment and make a real impact.
- Qualifications: Experience in CX design, particularly in telecoms, with strong facilitation skills.
This fast growing telecommunications business is mobilising a customer experience programme and looking for an experienced CX Journey Designer. Reporting to the Programme Director, you will establish a digital-first design methodology and lead the creation of journey blueprints. You'll be a practitioner, run journey mapping sessions, produce high-quality design artefacts and translate customer insight into actionable blueprints that operations and technology teams can build from.
As the successful applicant you'll demonstrate:
- Senior service or CX designer with a strong portfolio of journey design and blueprint work
- Telecoms sector background — direct experience of SME connectivity, communications or managed services environments is essential
- Expert facilitator, can run effective journey mapping sessions with cross-functional groups at all seniority levels
- Able to produce design artefacts that are both rigorous and communicable, not academic
- Experience designing digital-first service journeys, including self-serve channel design
- Familiar with moment-based measurement frameworks (Moment NPS, CSAT, digital completion rates)
- Can translate design outputs into clear requirements for technology and operations teams
- Works collaboratively and builds internal capability — not protective of methodology
- Experience working within structured programme governance; comfortable with milestone-driven delivery
Additional information:
- 9 month contract
- Early August start
- Day rate circa £650 to £750 outside IR35
- Predominantly home based with occasional UK travel
CX Journey Designer in Slough employer: BIE Executive
Join a dynamic telecommunications company that prioritises innovation and customer experience, offering a collaborative work culture where your expertise as a CX Journey Designer will directly impact the customer journey. With a focus on professional growth, you'll have the opportunity to lead transformative projects while enjoying the flexibility of predominantly home-based work and competitive day rates. This role not only allows you to shape the future of customer interactions but also fosters an environment of continuous learning and development.
StudySmarter Expert Advice🤫
We think this is how you could land CX Journey Designer in Slough
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like BIE Executive.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like BIE Executive. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace CX Journey Designer in Slough
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to BIE Executive.
How to prepare for a job interview at BIE Executive
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in BIE Executive's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services BIE Executive offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
