At a Glance
- Tasks: Lead IT operations, enhance systems, and support cybersecurity initiatives.
- Company: Join Bidwells, a leading real estate adviser with an innovative culture.
- Benefits: Enjoy competitive salary, generous holiday, wellness days, and professional development.
- Other info: Flexible working options and a commitment to inclusivity and personal growth.
- Why this job: Make a real impact in a forward-thinking team dedicated to sustainability.
- Qualifications: Experience in IT support, problem-solving skills, and knowledge of Windows environments.
The predicted salary is between 40000 - 50000 £ per year.
Are you a competent, forward thinking and experienced Operations Engineer looking for a new role? Bidwells is a leading real estate adviser at the forefront of the UKs most innovative sectors, including science and technology, sustainability, and modern living. Our team of more than 600 experts manages over £5.2 billion in property assets and provides advice across more than 4 million acres of the UKs countryside and coastline. We are recognised leaders in forestry, natural capital, and sustainable investment.
Youll assist the development of departmental service improvements, supporting the existing IT Systems and Infrastructure landscape. Youll also work on the security culture across Bidwells, understanding vulnerabilities threats and supporting cyber security. There will also be some interesting work around documentation, knowledge sharing and helping team members develop.
What youll be doing
- Technical Leadership
- Become the lead in at least one of the Core business systems and ensure you have sufficient training and knowledge to provide cover to other team members where required.
- With support, plan and undertake project work, including design, and service improvement work.
- Ensure technical documentation is created and kept up to date.
- IT Estate Management
- Work within the team to support the Infrastructure and Systems Operations across all sites.
- Ensure patch management systems are sufficiently robust.
- Infrastructure and Systems administration activities for Active-Directory, Microsoft 365, Exchange, Intune, HubSpot, the MRI Suite and Citrix.
- Administer, renew, and upgrade Systems where required, adhering to industry and security requirements, such as Cyber Essentials Plus and ISO 27001, and firm policy.
- Test and onboard new Systems and Infrastructure.
- Identify and record risks to the IT risk register, and create mitigation plans where appropriate.
- Work with our MSP to ensure the hosted estate, LAN and WAN infrastructure are up to date and performing correctly.
- Technical Support
- Provide technical support through Incident, Change & Problem Management procedures.
- Working with the Service Delivery Team and other vendors to ensure escalated tickets are dealt with correctly.
- Coordinate the analysis/troubleshooting of system/application issues to determine root cause and encourage future prevention.
- Security
- Monitoring and responding to security incidents using tools such as Microsoft defender, SIEM, etc.
- Used to working in a secure by design environment.
- Managing vulnerabilities to the required timeline.
- Contribute to the production and development of security culture across Bidwells.
- User Support & Service Delivery
- Act as a point of escalation for complex incidents, ensuring timely and effective resolution.
- Deliver exceptional customer service, always maintaining professionalism and clear communication.
- Log, prioritise, and manage incidents and service requests through our ITSM platform, ensuring users are kept informed.
- Contribute to the creation and maintenance of IT policies, procedures, and technical documentation.
About You
- Solid problem-solving skills, with proficient attention to detail.
- An in depth experience of supporting the Windows desktop environment and Office 365 suite.
- Confident in fault diagnosis across technologies & platforms and experience of rectifying faults within established SLAs.
- Experience operating in a change managed environment.
- Ability to competently act as the technical point contact of escalation for incidents.
- Experience of creating technical documentation.
- Ability to translate Business/operational requirements into effective solutions.
- Windows Server 2016 through to 2022, and experience of Intune, Active directory, SQL, SharePoint, Power Platform, Entra ID, Azure Cloud Services, HubSpot or MRI would be desirable.
Why Bidwells?
- Competitive Salary: We recognise and reward talent with generous salary and group bonus scheme.
- Comprehensive Benefits: including up to 8% matched pension, 28 days holiday (+ bank holidays) as a minimum, along with your birthday off work, a wellness day, paid sabbaticals, private medical cover, medicash plan, lifestyle discounts and perks, and more.
- Professional Development: Continuous learning, study support and promotion opportunities.
- Innovative Culture: Be part of a forward-thinking team at the forefront of industry trends.
- Family Friendly: We offer enhanced family leave policies to support individuals close to you.
- Work-Life Balance: We value your well-being and offer agile working to support it.
Bidwells is dedicated to fostering a truly inclusive culture of belonging, where everyone can thrive and succeed as their true and authentic selves at every level. We are committed to equal employment opportunity and positively encourage applications from all suitably qualified and eligible candidates regardless of race, sex, gender, gender identity or expression, disability, age, sexual orientation, transgender status, religion or belief. Flexible working requests are considered from day one.
IT Operations Engineer in Scone employer: Bidwells LLP
Bidwells is an exceptional employer that champions a culture of innovation and inclusivity, making it an ideal workplace for IT Operations Engineers. With a commitment to professional development, competitive salaries, and comprehensive benefits, including generous holiday allowances and wellness initiatives, employees are empowered to thrive both personally and professionally. Located at the forefront of the UK's real estate sector, Bidwells offers a unique opportunity to contribute to meaningful projects while enjoying a supportive work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Engineer in Scone
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Bidwells LLP values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Bidwells LLP might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Bidwells LLP!
✨Direct Apply to Bidwells LLP
Let's not forget to apply directly through the Bidwells LLP website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Operations Engineer in Scone
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Bidwells LLP.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Bidwells LLP. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Bidwells LLP
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
