IT Operations Engineer in Cambridge

Are you an experienced IT Operations Engineer who enjoys solving complex technical challenges, improving services, and helping shape the future of enterprise IT? At Bidwells, we're looking for a proactive and forward-thinking Operations Engineer to join our growing IT team. This is an exciting opportunity to play a key role in maintaining and evolving a modern, secure, and resilient technology environment while supporting a business at the forefront of some of the UK's most innovative sectors.

As an Operations Engineer, you'll be responsible for supporting and enhancing our IT infrastructure and core business systems, ensuring they remain secure, reliable, and fit for the future. You'll work across a varied technology estate, contributing to infrastructure improvements, systems administration, cyber security, and service optimisation, while supporting both day-to-day operations and exciting project delivery.

This is a role for someone who enjoys taking ownership, driving continuous improvement, and working collaboratively with colleagues and technology partners. You'll help strengthen our security-first culture through vulnerability management and cyber security initiatives, contribute to technical documentation and knowledge sharing, and support the ongoing development of the wider IT team.

Whether you're delivering service improvements, implementing new technologies, resolving complex technical issues, or helping shape the future of our IT Operations function, you'll have the opportunity to make a genuine impact in a collaborative, supportive, and forward-looking environment.

What you'll be doing:

• Take ownership of one or more core business systems, acting as a technical lead and supporting colleagues through knowledge sharing and documentation.
• Support, maintain and continuously improve our IT infrastructure and systems across all locations, including Active Directory, Microsoft 365, Exchange, Intune, HubSpot, MRI Suite and Citrix.
• Deliver infrastructure upgrades, system administration, patch management and new technology implementations, ensuring compliance with Cyber Essentials Plus, ISO 27001 and internal standards.
• Work closely with our Managed Service Provider to maintain a secure, reliable and high-performing IT environment.
• Provide 2nd/3rd line technical support, managing incidents, changes and problems while carrying out root cause analysis to prevent recurring issues.
• Monitor and respond to cyber security incidents, manage vulnerabilities and contribute to maintaining a secure-by-design environment.
• Help maintain IT policies, technical documentation and operational procedures while promoting a culture of continuous improvement and security awareness.

About You:

• Solid problem-solving skills, with proficient attention to detail.
• An in-depth experience of supporting the Windows desktop environment and Office 365 suite.
• Confident in fault diagnosis across technologies & platforms and experience of rectifying faults within established SLAs.
• Experience operating in a change managed environment.
• Ability to competently act as the technical point contact of escalation for incidents.
• Experience of creating technical documentation.
• Ability to communicate with the wider team and business to ensure all relevant parties are informed about key updates.
• Experience supporting, implementing, and maintaining Business Applications.
• Able to manage their time effectively.
• Ability to translate Business/operational requirements into effective solutions.
• Windows Server 2016 through to 2022, and experience of Intune, Active directory, SQL, SharePoint, Power Platform, Entra ID, Azure Cloud Services, HubSpot or MRI would be desirable.

Why Bidwells?

We’re a different kind of business. Whilst we’re a major player in the property sector, Bidwells remains a privately-owned, independent Partnership, with an inclusive, entrepreneurial culture. We give our people autonomy and take the time to listen. As a certified B Corporation (B-Corp), we are dedicated to using our business as a force for good, driving innovation and creating long-term value for our clients, communities and the environment.

What’s in it for you:

• Competitive Salary: We recognise and reward talent with generous salary and group bonus scheme. As a Real Living Wage employer, we’re committed to fair pay that reflects the true cost of living.
• Comprehensive Benefits: including up to 8% matched pension, 28 days holiday (+ bank holidays) as a minimum, along with your birthday off work, a wellness day, paid sabbaticals, private medical cover, medicash plan, lifestyle discounts and perks, and more.
• Professional Development: Continuous learning, study support and promotion opportunities.
• Innovative Culture: Be part of a forward-thinking team at the forefront of industry trends.
• Family Friendly: We offer enhanced family leave policies to support individuals close to you.
• Work-Life Balance: We value your well-being and offer agile working to support it.

Bidwells is dedicated to fostering a truly inclusive culture of belonging, where everyone can thrive and succeed as their true and authentic selves at every level. We are committed to equal employment opportunity and positively encourage applications from all suitably qualified and eligible candidates regardless of race, sex, gender, gender identity or expression, disability, age, sexual orientation, transgender status, religion or belief. Flexible working requests are considered from day one.