At a Glance
- Tasks: Provide 1st and 2nd line IT support, resolving issues and keeping colleagues connected.
- Company: Join Bidwells, a forward-thinking property sector leader with an inclusive culture.
- Benefits: Enjoy competitive salary, generous holiday, and comprehensive benefits including private medical cover.
- Other info: Flexible working options and a commitment to inclusivity for all applicants.
- Why this job: Make a real impact in tech while developing your skills in a dynamic environment.
- Qualifications: Experience in Windows support and Microsoft cloud services is essential.
Are you passionate about technology and enjoy helping people? If so, Bidwells is looking for an enthusiastic IT Support Engineer to join our friendly Service Desk team based at our head office in Cambridge, where you'll be the go-to person for resolving IT issues and keeping our colleagues connected and productive. In this people-facing role, your excellent customer service skills will shine as you provide responsive and professional 1st and 2nd line support across the business. This is a hands-on, varied position that blends user support with hardware and software management, system administration, and involvement in exciting project work. You'll have the chance to broaden your technical expertise, work with a wide range of technologies, and make a real impact on how IT services are delivered. As part of the role, you'll travel monthly to our regional offices such as Oxford, Milton Keynes, Norwich and London to tackle in-person support tickets that can't be resolved remotely, while also building strong relationships with teams across the business. For this reason, a full driving license and access to a vehicle is essential.
What you'll be doing:
- Delivering 1st and 2nd line IT support via phone, email, chat, remote tools and face-to-face, with a strong focus on first-time resolution and excellent customer service.
- Supporting colleagues across the business, both onsite and remotely, escalating issues when needed.
- Installing, configuring and maintaining laptops, mobile devices, printers, AV/telephony equipment and business applications.
- Managing onboarding and offboarding processes, ensuring smooth setup and security compliance.
- Monitoring IT systems and alerts, taking proactive action to keep everything running smoothly.
- Keeping accurate records in ServiceNow, including incidents, assets and knowledge base updates.
- Assisting with hardware and software procurement, ensuring stock levels meet demand.
- Getting involved in IT projects and upgrades, contributing to improvements and new initiatives.
About You
Essential:
- Strong experience supporting Windows environments.
- In-depth knowledge of Microsoft cloud services: Office 365, Teams, SharePoint, Power Platform.
- Hands-on experience resolving hardware issues (PCs, laptops, printers, mobiles) and software issues (off-the-shelf and bespoke).
- Excellent customer service and communication skills, with the ability to manage expectations diplomatically.
- Experience using an IT service management tool (e.g. ServiceNow).
- Ability to prioritise workload, solve problems effectively and work flexibly as part of a team.
- Full UK driving licence and own transport for occasional office visits.
Desired:
- Experience working in a professional services or multi-site environment.
- ITIL Foundation certification or familiarity with ITIL practices.
- Relevant technical certifications (CompTIA A+, Microsoft Certified, etc.).
- Experience liaising with 3rd party suppliers or support organisations.
Why Bidwells?
We're a different kind of business. Whilst we're a major player in the property sector, Bidwells remains a privately-owned, independent Partnership, with an inclusive, entrepreneurial culture. We give our people autonomy and take the time to listen.
What's in it for you:
- Competitive Salary: We recognise and reward talent with generous salary and group bonus scheme. As a Real Living Wage employer, we're committed to fair pay that reflects the true cost of living.
- Comprehensive Benefits: Including company car/car allowance, up to 8% matched pension, 28 days holiday (+ bank holidays) as a minimum, along with your birthday off work, paid sabbaticals, private medical cover, medicash plan, lifestyle discounts and perks, and more.
- Professional Development: Continuous learning, study support and promotion opportunities.
- Innovative Culture: Be part of a forward-thinking team at the forefront of industry trends.
- Family Friendly: We offer enhanced family leave policies to support individuals close to you.
- Work-Life Balance: We value your well-being and offer agile working to support it.
Bidwells is dedicated to fostering a truly inclusive culture of belonging, where everyone can thrive and succeed as their true and authentic selves at every level. We are committed to equal employment opportunity and positively encourage applications from all suitably qualified and eligible candidates regardless of race, sex, gender, gender identity or expression, disability, age, sexual orientation, transgender status, religion or belief. Flexible working requests are considered from day one.
1st Line IT Support Engineer employer: Bidwells LLP
At Bidwells, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and professional growth. As a Lettings Coordinator in the vibrant city of Cambridge, you'll benefit from comprehensive training, mentorship from seasoned property experts, and a supportive environment that values your contributions, making it an ideal place to launch your career in residential property.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Bidwells LLP values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Bidwells LLP might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Bidwells LLP!
✨Direct Apply to Bidwells LLP
Let's not forget to apply directly through the Bidwells LLP website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Bidwells LLP.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Bidwells LLP. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Bidwells LLP
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
