At a Glance
- Tasks: Lead teams in delivering top-notch security, cleaning, and maintenance services at a vibrant shopping centre.
- Company: Join Bidvest Noonan, a leader in facilities management with a community-focused mission.
- Benefits: Enjoy competitive pay, career growth, and the chance to make a real difference.
- Other info: Join a supportive culture where your contributions truly matter.
- Why this job: Be part of a dynamic team that enhances community safety and customer experience every day.
- Qualifications: Experience in facilities management and strong leadership skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
Security, Cleaning & Maintenance Services
Role Overview
Are you looking for your next challenge within the Facilities Management sector?
Do you thrive in a fast-paced, customer-focused environment and enjoy leading teams to deliver exceptional service standards?
As the
Dual Service Manager , you will be responsible for the operational leadership and performance of Security, Cleaning and Maintenance services across a busy community-based shopping centre.
Your primary focus will be to ensure the safe, efficient and professional delivery of all soft and hard FM services whilst continuously reviewing and improving operational processes, service standards and customer experience.
Working closely with the client, retailers, contractors and centre stakeholders, you will oversee service delivery against contractual requirements, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), ensuring the shopping centre remains safe, clean, secure and welcoming for all visitors.
You will lead, develop and support multi-disciplinary teams, creating a positive culture that promotes accountability, engagement, customer service excellence and continuous improvement, whilst maintaining compliance with all company policies, statutory regulations and health and safety requirements.
- Key Accountabilities
- Operational Management
- Manage, direct, monitor and continually improve all aspects of Security, Cleaning and Maintenance operations across the shopping centre.
- Ensure all daily, weekly, monthly and periodic tasks are completed to the required standards across security, cleaning, public realm, back-of-house and plant areas.
- Maintain high standards of presentation, safety and operational efficiency throughout the centre.
- Ensure all services are delivered in accordance with contractual obligations, budgets, SLAs and KPIs.
- Quality Assurance & Compliance
- Conduct regular audits, inspections and performance reviews of all service areas.
- Identify, report and rectify service deficiencies, ensuring corrective actions are implemented promptly.
- Oversee stock control, ordering, storage and use of cleaning materials, consumables and operational equipment.
- Ensure all machinery, equipment and maintenance assets are regularly inspected, serviced and compliant with relevant legislation.
- Security, Safety & Risk Management
- Manage all incidents, accidents and security-related events, ensuring appropriate investigation, reporting and lessons learned.
- Oversee site security operations, patrol regimes, emergency response procedures and contractor management.
- Lead fire safety management, evacuation planning, testing and compliance activities.
- Ensure compliance with Health, Safety, Quality and Environmental (HSQE) standards, including COSHH, risk assessments, safe systems of work and permit-to-work procedures.
- People Management
- Recruit, develop and retain high-performing teams across Security, Cleaning and Maintenance functions.
- Manage workforce planning, rotas, attendance, holidays, absence management and payroll administration.
- Conduct performance reviews, coaching sessions and development plans to enhance team capability.
- Recognise and celebrate success whilst managing underperformance, disciplinary matters and conduct issues professionally and effectively.
- Promote employee wellbeing, engagement and a positive workplace culture.
- Client & Customer Experience
- Build strong relationships with the client, retailers, contractors and key stakeholders.
- Act as a visible and proactive leader, driving exceptional customer service standards throughout the centre.
- Respond effectively to customer feedback and operational challenges, ensuring positive outcomes.
- Support initiatives that enhance community engagement, customer satisfaction and the overall visitor experience.
- Support the management of service budgets and identify opportunities for efficiencies and cost savings.
- Drive innovation and continuous improvement initiatives across all service lines.
- Identify and implement best practices that improve operational performance and customer experience.
- Assist in the delivery of short and long-term operational projects, centre improvements and asset enhancement programmes.
About You
Essential Experience & Skills
- Proven experience in a facilities management, operations management or service management role within a retail, shopping centre, commercial or customer-facing environment.
- Demonstrable experience managing Security, Cleaning and Maintenance teams and contractors.
- Strong understanding of FM service delivery, compliance, health and safety legislation and operational best practice.
- Excellent leadership, coaching and people management skills.
- Experience managing KPIs, SLAs, audits and performance reporting.
- Strong commercial awareness with experience managing budgets and achieving operational targets.
- Excellent communication, organisational and stakeholder management skills.
- Ability to remain calm and decisive in challenging or emergency situations.
- High attention to detail with a proactive and solutions-focused approach.
- Personal Attributes
- Acts with integrity, professionalism and accountability.
- Leads by example and inspires high standards from others.
- Positive, resilient and adaptable in a fast-paced environment.
- Customer-focused with a passion for delivering service excellence.
- Strong relationship builder with the ability to influence and engage stakeholders at all levels.
- Process-driven whilst continuously seeking opportunities for improvement.
- Self-motivated, driven and committed to achieving outstanding results.
About Us
Fornearly five decades, we have played a vital role in helping our customerssucceed.
Built on strong, long‑standing relationships, our business is poweredby people who are deeply connected to the communities where we live and work.
Ourpurpose guides every action and decision we make: to proudly create safer andhealthier communities today, for tomorrow.
It reflects who we are, what westand for, and the impact we strive to make every day.
Acrossour team of 27,000 committed experts, that purpose comes to life throughcommitment, care, and a shared responsibility to the people we serve—now andfor generations to come.
When you join Bidvest Noonan, your joining a teamwhere your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.
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Security - Soft Service Manager employer: bidvestnoonan
At Bidvest Noonan, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As an Account Director, you'll benefit from extensive employee growth opportunities, competitive remuneration, and the chance to make a meaningful impact in the communities we serve across the UK and Ireland. Join us to be part of a dedicated team that values your contributions and supports your professional development while ensuring a safe and healthy environment for all.
StudySmarter Expert Advice🤫
We think this is how you could land Security - Soft Service Manager
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Security - Soft Service Manager. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like bidvestnoonan. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Security - Soft Service Manager candidates.
✨Directly Apply to bidvestnoonan
Don’t forget to apply for the Security - Soft Service Manager role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining bidvestnoonan.
We think you need these skills to ace Security - Soft Service Manager
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at bidvestnoonan. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at bidvestnoonan.
How to prepare for a job interview at bidvestnoonan
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at bidvestnoonan.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at bidvestnoonan.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at bidvestnoonan.
