Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team in a 24/7 security operations centre, managing incidents and ensuring effective communication.
- Company: Join Bidvest Noonan, a passionate team of 27,000 dedicated to exceptional customer service across the UK and Ireland.
- Benefits: Enjoy a supportive work environment with training, resources, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values people, celebrates success, and fosters inclusivity.
- Qualifications: Experience in operational control rooms, emergency management, and a valid SIA CCTV Licence preferred.
- Other info: Ideal for those looking to develop leadership skills in a fast-paced, impactful role.
The predicted salary is between 36000 - 60000 £ per year.
Security Operations Centre (SOC) Supervisor
- Security Operations Centre (SOC) Supervisor
About The Role
As a Security Operations Centre (SOC) Supervisor, you will lead a duty shift team of security operations centre operators delivering 24/7 contact, coordination, intelligence, and incident management capabilities. You will be responsible for managing the team\’s workflow, taskings and responses, ensuring the highest standards of operational effectiveness and customer experience through the content and services provided. You will be the primary operational duty decision maker and key part of the organisational, incident management, and business continuity chains. You will collaborate with other stakeholders across the organisation and customer teams, and report directly to the SOC Manager to deliver the function.
Key Responsibilities
- Oversee the centralised control room based monitoring, coordination, and support to Bidvest Noonan sites, teams, and customers.
- Ensure effective incident management, reporting, and response coordination.
- Line management of allocated SOC Operators.
- Oversight and provision of intelligence, incident, and event notification alerts.
- Supervise, assure, and direct operational functions including but not limited to:
- Information and intelligence research tasks, briefings and content.
- CCTV operations, alarm monitoring, access control, building management and other associated systems supporting remote access services delivery.
- Dispatch & coordination of mobile teams staff, stakeholders, and suppliers as appropriate.
- Emergency / incident notification and escalations.
- Effective distribution of and appropriate action on all communications via electronic platforms, phone, and radio.
- Interface and coordination with other stakeholders and emergency services.
- Lone worker & site team safety protocols (e.g. check calls).
- Resilience and continuity for sister 24/7 capabilities (e.g. T&A compliance).
- Maintain the 24/7 contact centre service for Bidvest Noonan encompassing:
- Act as the primary Bidvest Noonan Major Incident Response control node.
- Coordinate and provide business continuity services to Bidvest Noonan Teams or customers as directed.
- Operation and maintenance of all necessary information systems, documentation, and logs.
- Role model standards in essential behaviors and culture including safety, and commitment to our pillars of People, Customer, Simplicity, & Growth.
- Support the ongoing expansion to the Bidvest Noonan Security Operations Centre (SOC), contributing to development of a centre of excellence capability.
- Participate in all directed training and continuous professional development.
- Any other duties as deemed necessary and appropriate within the scope of broader SOC responsibilities and the wider Security Risk & Intelligence Unit.
- Teamwork
- Leadership
- Effective communication
- Customer Experience
- Problem solving
- Organisation and planning
- Health & Safety processes
- Calmness under pressure
- IT User & CCTV systems
- Professionalism
- Influencing and persuasiveness
Knowledge/Skills/Experience
- Experience in operational control room or similar environment.
- Experience in emergency response / management, CCTV control, or coordination centres.
- Supervisory or first line management experience.
- Valid front-line SIA CCTV Licence (or willingness to undertake).
- Experienced information and communications systems operator
- Experience in or awareness of scheduling systems (Time-Gate or similar).
- Experience in an intelligence research, handling, and development environment.
- Duty management experience in an operational or Control Room environment.
About Us
BidvestNoonan is a team of 27,000 passionate and customer-focused people. We worktogether to deliver exceptional service and value to customers across the UKand Ireland. We recruit great people to deliver our services and we providethem with the resources, training, and direction they need to do their bestwork.
Wealways put people first. Our people are exceptional and go the extra mile todeliver outstanding services. We celebrate and recognise their successes atevery opportunity. At Bidvest Noonan, we strive to make each person feelappreciated, engaged, and supported so that they can reach their potential,knowing it has a positive impact on our overall success.
BidvestNoonan is highly committed to creating an inclusive environment where everyonecan feel valued and respected. We are delighted to welcome applicants from ourArmed Forces community and people from diverse backgrounds and identities.
#J-18808-Ljbffr
Security Operations Centre (SOC) Supervisor employer: BidvestNoonan
Contact Detail:
BidvestNoonan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Operations Centre (SOC) Supervisor
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in security operations. Understanding the tools and systems used in a SOC, such as CCTV and incident management software, will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the security industry. Attend relevant events or join online forums to connect with current SOC supervisors or operators. This can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Demonstrate your leadership skills through examples from past experiences. Be ready to discuss how you've effectively managed teams or handled high-pressure situations, as these are crucial for a SOC Supervisor role.
✨Tip Number 4
Research Bidvest Noonan's values and culture. Understanding their commitment to customer service and teamwork will help you align your responses during interviews, showing that you're a great fit for their team.
We think you need these skills to ace Security Operations Centre (SOC) Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational control rooms, emergency response, and supervisory roles. Use specific examples that demonstrate your leadership skills and ability to manage workflows effectively.
Craft a Strong Cover Letter: In your cover letter, express your passion for security operations and detail how your background aligns with the responsibilities of a SOC Supervisor. Mention your familiarity with CCTV systems and incident management to showcase your suitability for the role.
Highlight Relevant Skills: Emphasise key skills such as effective communication, problem-solving, and calmness under pressure. Provide examples of how you've successfully applied these skills in previous roles, particularly in high-stress environments.
Showcase Continuous Development: Mention any relevant training or certifications you have completed, especially those related to security operations or management. This demonstrates your commitment to professional growth and aligns with the company's values of development and excellence.
How to prepare for a job interview at BidvestNoonan
✨Showcase Your Leadership Skills
As a SOC Supervisor, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you effectively managed teams in high-pressure situations. Highlight specific examples where your leadership made a difference.
✨Demonstrate Incident Management Knowledge
Familiarise yourself with incident management protocols and be ready to explain how you would handle various scenarios. Discuss any relevant experience you have in emergency response or coordination, as this will be crucial for the role.
✨Emphasise Communication Skills
Effective communication is key in a SOC environment. Prepare to discuss how you ensure clear communication within your team and with external stakeholders. Provide examples of how you've successfully navigated complex communications in past roles.
✨Understand the Technology
Brush up on the IT systems and CCTV operations relevant to the role. Being knowledgeable about the tools you'll be using will show your preparedness and enthusiasm for the position. If possible, mention any specific systems you've worked with before.
