Receptionist

A fantastic opportunity has arisen within Bidvest Noonan for a Front of House Receptionist, who will work at our client’s premises. This is a high-profile position; you must be able to demonstrate and deliver high quality and excellent customer service to both our clients and service users. The receptionist is required to provide an efficient, effective, and professional service. Excellent timekeeping is essential.

Purpose of Role

To provide an efficient, polite and welcoming reception service, for both telephone and personal callers to The Mall management suite.

Key Accountabilities

• Previous experience in a similar position.
• Calm personality capable of controlling all situations.
• Proactive, hardworking, and professional by nature.
• Able to work independently, but also an effective member of a team.
• Effective communication skills at all levels.
• Ability to think and act quickly in emergencies or under pressure.
• Good communication skills with the ability to deliver clear verbal and written reports where necessary.
• Maintain a high standard of personal presentation, appearance and attitude.
• High standards of punctuality and attendance to ensure team effectiveness and availability.

Client Responsibilities and Duties

• Develop excellent relationships with all retailers, mall management and external contractors and suppliers.
• Ensure the delivery of a high level of customer service.
• Deal with all telephone calls, both incoming and outgoing, in a timely, efficient and polite manner.
• Ensure the reception area is tidy and well presented at all times, with sufficient information leaflets available.
• Maintain an up to date out of hours contact telephone list.
• Ensure a high level of communication is maintained with all relevant individuals within The Mall.
• Support the mall management team during any centre emergency procedures.
• Manage all aspects of the car park staff and tenant parking on behalf of Reef.
• Manage the centre’s lost & found property.
• Support the commercial manager on queries relating to new enquiries and vending.
• Support the marketing team with all community activities.
• Update Centre touchpoints including Baby changing board and job board.
• Demonstrate a customer-focused attitude.
• Display an outstanding level of customer focus and understand the reasons for it.
• Take responsibility for problems that client staff and visitors may have.
• Excellent oral and written communication skills.
• Display the highest standard of personal presentation to maintain the image of Bidvest Noonan and the client.
• Carry out all reception duties as agreed with the site and as stated in the Assignment Instructions.
• Respond to all incidents.

Full uniform supplied. Paid holidays. Pension plan. On-going training. Progression opportunities. Employee Benefits Platform which gives you access to savings at big retailers via Discounts/Cash back and Shopping Cards.