At a Glance
- Tasks: Provide top-notch customer support and coordinate maintenance requests with our skilled team.
- Company: Join a leading facilities management company with a strong community focus.
- Benefits: Competitive pay, career growth opportunities, and a supportive team environment.
- Other info: Be part of a diverse team dedicated to making a positive impact.
- Why this job: Make a real difference in creating safer, healthier communities while developing your skills.
- Qualifications: Strong communication skills and ability to multitask in a team setting.
The predicted salary is between 18900 - 23100 £ per year.
About The Role
To provide a multi-disciplined general maintenance service as part of the Operations Team primarily focusing on planned, preventative, reactive maintenance and quoted works across our client base. We are looking for a Facilities Co-Ordinator/Administrator with a strong work ethic and a desire to work in a team environment.
Key Responsibilities
- Working in conjunction with and reporting to the Helpdesk Manager;
- First point of Contact Support to client enquiries, to respond to and resolve customer requests through telephone calls and email requests;
- Liaise with our skilled team of tradesmen and subcontractors in order to respond to and resolve client requests, while providing feedback to all at key stages;
- Initiate & track quotations, raise purchase orders, place orders for required consumables and services;
- Track various quoted works costs and labour to ensure delivery of Commercially Profitable quoted works in a timely manner;
- Provide back-up support during busy periods, holiday/absence coverage of other Admin and to the general Operations Team;
- Invoicing queries support.
- Working within operations processes on internal software platforms and CAFM systems.
Essential Criteria
- Do you have excellent communication skills?
- Are you dependable and flexible, ability to work independently as well as part of a team?
- Do you have the ability to handle multiple requests whilst retaining high standards and attention to detail?
- Do you have the ability to accurately complete tasks and responsibilities in a timely manner?
- Can you demonstrate a high level of initiative and be proactive?
- Are you well-spoken and presented?
- Do you have previous experience in an FM/Services environment preferable although relevant equivalent experience to be considered?
All applications will be treated in the strictest confidence.
About Us
For nearly 50 years, we've played a vital role in helping our customers succeed. Built on strong, long-standing relationships, our business is powered by people who are deeply connected to the communities where we live and work. Our purpose guides every action and decision we make, "to proudly create safer and healthier communities today, for tomorrow." It reflects who we are, what we stand for, and the impact we strive to make every day. Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve - now and for generations to come.
When you join Bidvest Noonan, you're joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.
Buttercrane SC Customer service/Helpdesk assistant in Newry employer: BidvestNoonan
Bidvest Noonan is an excellent employer that values its employees by offering a supportive work culture and flexible hours, making it ideal for those seeking part-time opportunities in Belfast. With a focus on employee growth and development, we provide comprehensive training to ensure you thrive in your role while contributing positively to the working environment. Join us to be part of a team that prioritises quality and teamwork, all while enjoying the benefits of a rewarding job.
StudySmarter Expert Advice🤫
We think this is how you could land Buttercrane SC Customer service/Helpdesk assistant in Newry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BidvestNoonan. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BidvestNoonan before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Buttercrane SC Customer service/Helpdesk assistant in Newry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BidvestNoonan:Your cover letter is your chance to shine! Tell us why you want to work at BidvestNoonan specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BidvestNoonan!
How to prepare for a job interview at BidvestNoonan
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
