GB - Customer Service Security Officer

We are seeking a dedicated and enthusiastic individual to join our team as a Customer Service Security Officer at our prestigious coach station in Birmingham. If you have a passion for delivering exceptional customer service, a proactive attitude, and a drive to make a real impact in the community, we want to hear from you!

In this role, you will combine the duties of customer service and security to ensure our customers have a safe, smooth, and enjoyable experience. You will be an essential part of our team, providing face-to-face assistance to passengers while maintaining a visible and reassuring security presence throughout the station.

• Provide excellent customer service by assisting passengers, answering queries, and ensuring their overall experience is positive.
• Maintain a visible and reassuring security presence within the coach station, monitoring for any suspicious activity and acting promptly when necessary.
• Ensure the safety and security of both customers and staff, enforcing safety policies and procedures as required.
• Respond effectively to any incidents or emergencies, liaising with local authorities when appropriate.
• Handle any customer concerns or issues with professionalism and tact, always aiming for a positive resolution.
• Support and collaborate with other team members to create a welcoming and safe environment for all.
• Be proactive in identifying potential risks or areas of improvement within the station.
• Provide an active lead in dealing with the Street Community and ASB incidents ensuring all incidents are reported to the appropriate organisation and logged locally.
• Provide support to customers who have pre-booked assistance, liaise with control room staff accordingly.
• Provide support in CCTV (viewing only) when requested by Police or other authorised channels.
• Provide queue busting support at the Ticket office, supporting customers in using the TVM.
• Meet and greet coaches upon arrival into the station, ensuring customers safely enter the building.

• Valid SIA (Security Industry Authority) licence is essential.
• Proven experience in a customer-facing role, ideally within a security or public-facing capacity.
• Strong communication skills, with the ability to engage confidently and professionally with members of the public.
• Ability to remain calm under pressure and deal with challenging situations effectively.
• Flexibility to work across a range of shifts, including days, nights, and weekends.
• A passion for customer service and a genuine desire to make a positive difference in the community.
• A proactive attitude with the ability to take initiative and solve problems efficiently.

• Full and award-winning training to help you develop your skills and advance in your career.
• The opportunity to be part of a dynamic and supportive team within a high-profile environment.
• Competitive salary and benefits package.
• A chance to work in a role that directly impacts the safety and experience of travellers in the community.

Join us on the journey! We are looking for passionate individuals who want to make a real difference to the people and communities we serve. If you are committed to providing exceptional service and ensuring a safe and welcoming environment, apply today to join our team at the prestigious coach station in Birmingham!

About Us: Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.

We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.

Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities. We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact careers@bidvestnoonan.com