Strategic Account Manager in City of London

Security Strategic Account Manager – ESG, CSR & Client Partnerships

Location: Covering London, occasional requirement to travel outside of London to support client partnership

Salary: £65-72,000 per annum

Hours: Monday to Friday, 50 hours per week

Benefits

• Discretionary annual performance related bonus of up to 10% based on achievement of agreed objectives
• Up to 25 days annual leave plus bank holidays
• Two additional paid volunteering days each year
• Company pension scheme
• Cycle to Work Scheme
• Access to the company benefits platform offering discounts across a wide range of brands
• Ongoing professional development and career progression opportunities

About the Role

An exciting opportunity has arisen for an experienced and dynamic Security Strategic Account Manager – ESG, CSR & Client Partnerships to join Bidvest Noonan Security Solutions. This is a high-profile leadership role responsible for driving Operational, Environmental, Social and Governance (ESG) and Corporate Social Responsibility (CSR) initiatives across a prestigious client portfolio. The successful candidate will play a key role in strengthening client relationships, delivering social value programmes, driving innovation, and ensuring commercial and operational excellence across a portfolio valued in excess of £7 million. Working closely with senior stakeholders, clients, operational teams and external partners, you will lead the development and implementation of a consistent, measurable and impactful ESG and CSR strategy that supports both Bidvest Noonan's objectives and those of our clients. The role requires a strategic thinker who combines commercial awareness, operational expertise and outstanding relationship management skills with a genuine passion for sustainability, social impact and colleague wellbeing.

Key Responsibilities

Commercial & Operational Management

• Support achievement of portfolio revenue, profitability and retention objectives.
• Identify opportunities for contract growth, service enhancement and operational efficiencies.
• Contribute to contract renewals through exceptional account management and client engagement.
• Ensure robust governance, reporting and performance management across all assigned accounts.
• Monitor and manage portfolio budgets and financial performance.

Leadership & Team Development

• Lead, coach and mentor operational teams and future leaders.
• Foster a culture of accountability, innovation and continuous improvement.
• Support recruitment, performance management and employee development activities.
• Promote best practice and ensure compliance with company and client requirements.

ESG & CSR Leadership

• Lead the development, implementation and continuous improvement of ESG and CSR programmes across the assigned portfolio.
• Drive measurable outcomes aligned to contractual, business and client objectives.
• Champion sustainability, social value, community engagement and colleague wellbeing initiatives.
• Identify opportunities for innovation and continuous improvement that enhance both client outcomes and organisational performance.
• Work collaboratively with internal departments to embed ESG principles throughout service delivery.
• Develop and implement annual ESG and CSR plans and monitor progress against agreed targets.

Client & Stakeholder Management

• Serve as the lead ESG and CSR representative for strategic client accounts.
• Build and maintain strong relationships with senior client stakeholders and key decision-makers.
• Conduct regular business reviews and strategic planning sessions with clients.
• Lead quarterly innovation forums, presenting initiatives, performance outcomes and future opportunities.
• Ensure client expectations are met and exceeded through proactive engagement and service delivery.

Social Value & Community Partnerships

• Develop and maintain relationships with charities, community organisations and social enterprise partners.
• Deliver impactful volunteering, employability and community engagement programmes.
• Promote Bidvest Noonan's social value initiatives across client and internal stakeholders.
• Support the organisation's brand and reputation through effective storytelling and communication of ESG achievements.

Candidate Profile

The successful candidate will be an accomplished leader with a strong track record in strategic account management, ESG delivery and stakeholder engagement.

Essential Qualifications

• Front Line SIA Licence
• IOSH Managing Safely

Desirable Qualifications

• Level 3 Management Qualification or equivalent
• Additional qualifications relating to Sustainability, ESG, CSR

Essential Experience

• Proven experience leading ESG and CSR initiatives within a multi-site environment.
• Experience managing strategic client relationships at a senior level.
• Strong commercial and financial management capability.
• Experience managing large operational teams across multiple sites.
• Experience delivering measurable business improvement and innovation initiatives.
• Excellent presentation, communication and influencing skills.
• Strong knowledge of Microsoft Office applications.
• Experience managing portfolio performance against agreed KPIs and SLAs.

Desirable Experience

• Experience managing a portfolio with revenues exceeding £7 million.
• Knowledge of the security services industry.
• Experience managing technical security solutions and operational service delivery.

Core Competencies

Strategic Leadership

Demonstrates the ability to translate vision into action, influence stakeholders and deliver sustainable results.

Commercial Acumen

Understands financial drivers and identifies opportunities to enhance growth, profitability and client value.

Client Focus

Develops long‑term partnerships and consistently delivers exceptional customer experiences.

Communication & Influence

Communicates effectively at all levels and inspires confidence through clear and impactful messaging.

Innovation & Continuous Improvement

Identifies opportunities for positive change and implements practical solutions that deliver measurable benefits.

Collaboration

Builds strong relationships across teams, departments and external organisations to achieve shared objectives.

Resilience & Adaptability

Remains focused and effective in a fast-paced environment while successfully managing competing priorities.

Success Measures

• Achievement of agreed ESG and CSR objectives.
• Delivery of measurable social value and sustainability outcomes.
• Strong client satisfaction and Net Promoter Score (NPS) performance.
• Achievement of portfolio revenue, retention and growth targets.
• Successful implementation of innovation initiatives across the portfolio.
• Development of meaningful community and charity partnerships.
• Delivery of high-quality governance, reporting and strategic account management.
• Positive colleague engagement and team development outcomes.

Why Join Bidvest Noonan?

At Bidvest Noonan, we are committed to delivering exceptional service while creating a positive impact for our clients, colleagues and communities. This role offers the opportunity to lead meaningful ESG and CSR initiatives, influence senior stakeholders and drive sustainable change across a high-profile client portfolio.

About Us

For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come.'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.'

#J-18808-Ljbffr