At a Glance
- Tasks: Support client service by managing enquiries and coordinating work requests across facilities management.
- Company: Join Just Ask, a leader in facilities management for 90,000 residential properties.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive team environment.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Be the first point of contact for clients and make a real difference in their service experience.
- Qualifications: Experience in customer service and CRM software, with strong communication and organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
We are currently recruiting for an Administrator to work in a client service focused role across the full range of facilities management services provided by Just Ask to 90,000 residential properties nationwide. The role will work with Operations Managers, Supervisors and the Scheduling and Dispatch team to support efficient and effective delivery of the programme of works schedule and ad hoc work requests. The Administrator's primary objective is to achieve a consistently positive service experience for all clients that is best in class through:
- Excellent organizational and interpersonal skills and cooperation with appropriate stakeholders and resources to deliver the programme of works schedule and ad hoc work requests in accordance with contractual requirements and client expectations.
- Consistent, competent, timely and accurate handling of reported issues, complaints, requests and escalations.
- Maintaining quality systems and processes and contributing towards a culture of continual improvement within the team.
- Acting as the first point of call for client service enquiries and work requests including, but not limited to, bulk waste collections, ad hoc work and sub-contracted work.
- Managing inbound client communications for a client contract grouping, categorising and logging enquiries using the CRM software package and working with Operations Managers and Supervisors to ensure all client enquiries are addressed in a timely manner.
- Working in conjunction with the scheduling and dispatch team, Operations Managers, other internal resources, and external service providers to coordinate delivery of ad hoc work requests from initial enquiry, through price estimating, raising purchase orders, scheduling, delivery and billing.
- Managing relationships with sub-contractors to ensure delivery of services in accordance with client requirement and Just Ask expectations for quality, cost and time.
- Liaising with sub-contractors, clients and residents to arrange the delivery of sub-contracted works (e.g. organising access, checking parking restrictions).
Qualifications:
- Experience of working in a digital/tech enabled customer helpdesk or call centre environment.
- Experience using CRM software (e.g. Salesforce), in particular case and workflow management.
- Excellent communication skills, both verbal and written including the ability to communicate with a variety of staff and clients in an effective and, sometimes, sensitive manner.
- Experience managing suppliers and other third parties ensuring deadlines are established and met and SLAs are maintained.
- Proactive, organised and able to prioritise competing work requests and multi-task effectively despite interruptions in a busy department.
- Excellent analytical skills and high level of computer literacy, in particular Microsoft operating system and software packages (MS Word, Excel and PowerPoint).
Administrator in Weybridge employer: Bidvest Noonan
Just Ask is an exceptional employer that prioritises a client-focused work culture, fostering collaboration and support among team members to ensure the highest standards of service delivery. With a commitment to employee growth, we offer comprehensive training and development opportunities, alongside a dynamic work environment that encourages innovation and continual improvement. Located at the heart of facilities management for 90,000 residential properties nationwide, our team enjoys the unique advantage of making a tangible impact on communities while working in a supportive and engaging atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Weybridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice your communication skills! As an Administrator, you'll need to handle client enquiries effectively. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it shows you're proactive and keen to be part of the team.
We think you need these skills to ace Administrator in Weybridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Administrator role. Highlight your experience in customer service and any relevant skills, especially those related to CRM software and communication. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled client enquiries or managed projects in the past. We love a good story that showcases your skills!
Show Off Your Organisational Skills:As an Administrator, organisation is key! In your application, mention any tools or methods you use to stay organised and manage multiple tasks. We appreciate candidates who can juggle priorities like pros, so let us know how you do it!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Just Ask!
How to prepare for a job interview at Bidvest Noonan
✨Know Your CRM Software
Familiarise yourself with CRM software like Salesforce before the interview. Be ready to discuss your experience with case and workflow management, as this is crucial for the Administrator role.
✨Showcase Your Communication Skills
Prepare examples that highlight your excellent verbal and written communication skills. Think of situations where you effectively communicated with clients or colleagues, especially in sensitive scenarios.
✨Demonstrate Organisational Skills
Be ready to talk about how you prioritise tasks and manage competing work requests. Share specific strategies you use to stay organised, especially in a busy environment.
✨Understand the Company’s Values
Research Just Ask and understand their commitment to client service and quality. Be prepared to discuss how your values align with theirs and how you can contribute to a culture of continual improvement.
