At a Glance
- Tasks: Coordinate schedules and support field teams to ensure top-notch service delivery.
- Company: Join a dynamic team at Just Ask, focused on facilities management.
- Benefits: Enjoy 23 days of paid holiday, competitive pay, and a supportive work environment.
- Other info: Fast-paced role with opportunities for personal growth and development.
- Why this job: Be the backbone of operations, making a real difference in service quality.
- Qualifications: Experience with CRM software and strong communication skills are a must.
The predicted salary is between 30000 - 40000 £ per year.
Location: Byfleet
Reporting to: Client Services Team Leader
Full-time, immediate start
Hours are 37.5hrs paid per week from 08:00am to 16:00pm / 08:30am to 16:30pm
Paid holiday entitlement of 23 days inclusive of public/bank holidays
The role involves working in a service delivery focused operations role across the full range of facilities management services provided by Just Ask to 90,000 residential properties nationwide. The Scheduler/Dispatcher will work closely with the Operations team to provide instruction, direction, guidance and support to enable field operatives to fulfil their daily responsibilities.
The primary objective is to support consistent high-quality service delivery across all services through:
- Excellent organisational skills and cooperation with relevant stakeholders and resources to ensure that contracted and ad hoc service appointments are scheduled effectively, managed actively and delivered on time to the expected quality in accordance with contractual requirements and client expectations.
- Working in conjunction with the operations team to maintain the contracted works schedules so that available resources are optimised and service is delivered in accordance with contractual requirements and client expectations.
- Consistent, competent, timely and accurate trouble shooting or escalation of reported operational and client issues.
- Supporting the maintenance of quality systems and processes and contributing to a culture of continual improvement within the team.
Responsibilities and duties include:
- Maintaining and updating the contracted work schedules through regularly validating, revising as required, and uploading of schedules.
- Supporting Operations Managers to deliver the programme of works schedules in accordance with contractual requirements and client expectations.
- Responding to telephone enquiries and updates from operations service delivery teams, working with the operations team to troubleshoot issues and adapt schedules to meet evolving circumstances in the field.
- Acting as an interface between operations service delivery teams and Administrators to ensure other client ad hoc work orders are scheduled and completed to the appropriate standard of quality within contractually required timeframes.
Personal attributes required:
- Experience of CRM and scheduling software (e.g. Salesforce)
- Microsoft proficient (e.g Excel / Word / PowerPoint)
- Ability to problem solve independently, take charge of a situation and successfully deal with the unexpected
- Excellent communication skills, both verbal and written
- Proactive, organised and able to work under pressure in a busy department
- Attention to detail, curiosity and a desire to learn and develop with role and the organisation.
Scheduler in Surrey employer: Bidvest Noonan
Just Ask is an exceptional employer that prioritises employee growth and development within a supportive work culture. Located in Byfleet, our team enjoys a collaborative environment where every member contributes to delivering high-quality service across 90,000 residential properties. With competitive benefits including 23 days of paid holiday and opportunities for continual improvement, we are committed to fostering a workplace where employees can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice your communication skills! As a Scheduler/Dispatcher, you'll need to convey information clearly. Try mock interviews with friends or use online resources to refine your responses and boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that suit your skills. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Scheduler in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Scheduler role. Highlight your experience with CRM and scheduling software, as well as any relevant organisational skills. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Scheduler position. Be sure to mention your problem-solving abilities and how you handle unexpected situations – we love proactive team members!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Bidvest Noonan
✨Know Your Scheduling Software
Familiarise yourself with CRM and scheduling software like Salesforce before the interview. Be ready to discuss your experience with these tools and how you've used them to optimise schedules in previous roles.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational skills. Think of situations where you successfully managed multiple tasks or adapted schedules under pressure, as this role requires excellent time management and prioritisation.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the role involves liaising with various teams, demonstrating strong verbal and written communication skills will be crucial during your interview.
✨Emphasise Problem-Solving Abilities
Be ready to share specific instances where you’ve tackled unexpected challenges. This could involve troubleshooting issues or adapting plans on the fly, which is essential for a Scheduler/Dispatcher.
