Strategic Account Manager (Remote)

Strategic Account Manager
Location: West Coast of the GB/Northern Ireland with regular travel.
Salary: £50,000 plus up to 15% Bonus

Reporting to the Director of Operations, the role holder will lead, engage and support their management team deliver operational excellence across a multisite contract, specialising in the delivery of security services in an maritime environment. They will ensure that exceptional service levels, continuous improvement and innovation are provided to our customer. This role is assigned to a high profile, prestigious customer, therefore the candidate will possess a deep understanding of delivering excellent customer service and engaging management teams to deliver on our vision ensuring Bidvest Noonan is the best FM business.

Demonstrate leadership in best practice people management by ensuring that our policies and procedures are embedded within our customer contracts.
Actively support and encourage a culture of social responsibility.
Drive and lead a green agenda across our business.
Actively promote and participate in events that support local charities.

Increase the depth of our customer relationships, develop and sustain strong relationships at decision maker level and reinforce our mission to always be ‘their partner of choice’.
Ensure that our leadership team provide a first-class customer experience.
Interrogate management information systems which provide information to enable sound commercial judgement for decision making.
Provide support across our customer sites by advising on SLAs, KPIs, objectives and projects.
Regularly review performance standards which deliver customer expectations.
Identify and manage challenges or risks that will impact service delivery and/or contracts.
Ensure adherence to all legal requirements.
Actively contribute towards the achievement of our strategic and operational targets and overall business aims.

Work in partnership with our Business Development Director to mine the existing customer portfolio for added value, retention and new opportunities.
Network extensively within our market, supporting brand growth, and use intelligence events to develop creative thinking, bring new ideas and enhance business opportunities.
Support business development activity at tender preparation and contract mobilisation.
Drive a high-performance change culture across our business, lead from the front, anticipate the future and motivate the business to embrace change.
Lead innovation and development and maintain market understanding and proposals for implementation of new ways of working.
Work collaboratively with our Technology and Innovation Director to foster a workplace culture of continuous improvement and consistently exceed our customer expectations.

Qualification in Management, Leadership or Business related discipline or equivalent.
Security Industry Authority (SIA non frontline minimum) Licence
Full clean driving licence.
International Ship and Port Facility Security (ISPS) code
Risk Management

Demonstrable track record (at least 7 years) in leadership roles within the Security Management industry
Experience of managing change and leading teams through change
Exceptional knowledge of multiple operational functions and principles, including operations, customer service delivery and colleague engagement.
Excellent organisation and project planning skills.
Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands.
Ability to use a creative approach to influence at all levels, leading the team to meet demanding targets and deadlines within a modern, fast-paced environment and creating a “can do” culture.
Experience in leading and driving business growth.
Ability to assimilate facts quickly and use to articulate benefits and / or risks both internally and externally.
Experience within the services sector.
Senior leadership team functional experience reporting to business unit leader.
Strategic planning.
Evaluating information to support action.
Support our business through change transformation for long-term sustainability, stimulate others to make change happen and actively sponsor new business critical changes.
Understand the varying needs of the business, adapt to and manage different and conflicting views of change across our business at all levels.