At a Glance
- Tasks: Coordinate schedules and support operations for a leading facilities management company.
- Company: Join Just Ask, a dynamic team serving 90,000 residential properties nationwide.
- Benefits: Enjoy 23 days of paid holiday, competitive pay, and a supportive work environment.
- Other info: Fast-paced role with opportunities for personal growth and development.
- Why this job: Be the backbone of service delivery and make a real difference in people's lives.
- Qualifications: Experience with CRM software, strong communication skills, and a proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
Location: Byfleet
Reporting to: Client Services Team Leader
Full-time, immediate start
Hours are 37.5hrs paid per week from 08:00am to 16:00pm / 08:30am to 16:30pm
Paid holiday entitlement of 23 days inclusive of public/bank holidays
The role involves working in a service delivery focused operations role across the full range of facilities management services provided by Just Ask to 90,000 residential properties nationwide. The Scheduler/Dispatcher's primary objective is to support consistent high-quality service delivery across all services through:
- Excellent organisational skills and cooperation with relevant stakeholders and resources to ensure that contracted and ad hoc service appointments are scheduled effectively, managed actively and delivered on time to the expected quality in accordance with contractual requirements and client expectations.
- Working in conjunction with the operations team to maintain the contracted works schedules so that available resources are optimised and service is delivered in accordance with contractual requirements and client expectations.
- Consistent, competent, timely and accurate trouble shooting or escalation of reported operational and client issues.
- Supporting the maintenance of quality systems and processes and contributing to a culture of continual improvement within the team.
Responsibilities and duties include:
- Maintaining and updating the contracted work schedules through regularly validating, revising as required, and uploading of schedules.
- Supporting Operations Managers to deliver the programme of works schedules in accordance with contractual requirements and client expectations.
- Responding to telephone enquiries and updates from operations service delivery teams, working with the operations team to troubleshoot issues and adapt schedules to meet evolving circumstances in the field.
- Acting as an interface between operations service delivery teams and Administrators to ensure other client ad hoc work orders are scheduled and completed to the appropriate standard of quality within contractually required timeframes.
Personal attributes:
- Experience of CRM and scheduling software (e.g. Salesforce)
- Microsoft proficient (e.g Excel / Word / PowerPoint)
- Ability to problem solve independently, take charge of a situation and successfully deal with the unexpected
- Excellent communication skills, both verbal and written
- Proactive, organised and able to work under pressure in a busy department
- Attention to detail, curiosity and a desire to learn and develop with role and the organisation.
Scheduler employer: Bidvest Noonan
Just Ask is an exceptional employer that prioritises employee growth and development within a supportive work culture. Located in Byfleet, we offer a full-time Scheduler/Dispatcher role with a competitive salary, 23 days of paid holiday, and opportunities to enhance your skills through hands-on experience in facilities management services. Join us to be part of a dedicated team that values collaboration and strives for excellence in service delivery across 90,000 residential properties nationwide.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock interviews with friends or family. This will help you get comfortable with common questions and refine your answers to showcase your organisational skills and problem-solving abilities.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest. Show them how your skills can benefit their operations team!
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it shows you're genuinely interested in joining our team and helps us keep track of your application.
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Scheduler role. Highlight your experience with CRM and scheduling software, as well as any relevant organisational skills. We want to see how you can bring value to our operations team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Scheduler position. Mention your problem-solving abilities and how you handle unexpected situations – we love proactive candidates!
Show Off Your Communication Skills:Since this role involves a lot of interaction with various teams, make sure to showcase your excellent verbal and written communication skills in your application. We’re looking for someone who can effectively liaise between teams and keep everything running smoothly.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Just Ask!
How to prepare for a job interview at Bidvest Noonan
✨Know Your Scheduling Software
Familiarise yourself with CRM and scheduling software like Salesforce before the interview. Be ready to discuss your experience with these tools and how you've used them to optimise schedules in previous roles.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational skills. Think of situations where you successfully managed multiple tasks or adapted schedules under pressure, as this will demonstrate your ability to thrive in a busy environment.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since excellent communication is key for this role, consider doing mock interviews with friends or family to refine your verbal and written communication skills.
✨Emphasise Problem-Solving Abilities
Be ready to discuss specific instances where you’ve had to troubleshoot issues or adapt plans on the fly. Highlighting your proactive approach to problem-solving will show that you can handle unexpected challenges effectively.
