At a Glance
- Tasks: Provide a welcoming reception service and manage customer queries efficiently.
- Company: Join Bidvest Noonan, a leader in customer service excellence.
- Benefits: Enjoy paid holidays, a pension plan, and ongoing training.
- Other info: Dynamic role with opportunities for progression and employee discounts.
- Why this job: Be the face of our client’s business and make a real impact.
- Qualifications: Previous reception experience and excellent communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
A fantastic opportunity has arisen within Bidvest Noonan for a Front of House Receptionist, who will work at our client’s premises. This is a high-profile position; you must be able to demonstrate and deliver high quality and excellent customer service to both our clients and service users. The receptionist is required to provide an efficient, effective, and professional service. Excellent timekeeping is essential.
Purpose of Role
To provide an efficient, polite and welcoming reception service, for both telephone and personal callers to The Mall management suite.
Key Accountabilities
- Previous experience in a similar position.
- A calm personality capable of controlling all situations.
- Proactive, hardworking, and professional by nature.
- Able to work independently, but also an effective member of a team.
- Effective communication skills at all levels.
- Ability to think and act quickly in emergencies or under pressure.
- Good communication skills with the ability to deliver clear verbal and written reports where necessary.
- Maintain a high standard of personal presentation, appearance and attitude.
- High standards of punctuality and attendance to ensure team effectiveness and availability.
Client Responsibilities and Duties
- Develop excellent relationships with all retailers, mall management and external contractors and suppliers.
- Ensure the delivery of a high level of customer service.
- Deal with all telephone calls, both incoming and outgoing, in a timely, efficient and polite manner.
- Ensure the reception area is tidy and well presented at all times, with sufficient information leaflets available.
- Maintain an up to date out of hours contact telephone list.
- Ensure a high level of communication is maintained with all relevant individuals within The Mall.
- Support the mall management team during any centre emergency procedures.
- Manage all aspects of the car park staff and tenant parking on behalf of Reef.
- Manage the centre’s lost & found property.
- Support the commercial manager on queries relating to new enquiries and vending.
- Support the marketing team with all community activities.
- Update Centre touchpoints including Baby changing board and job board.
- Demonstrate a customer-focused attitude.
- Display an outstanding level of customer focus and understand the reasons for it.
- Take responsibility for problems that client staff and visitors may have.
- Excellent oral and written communication skills.
- Display the highest standard of personal presentation to maintain the image of Bidvest Noonan and the client.
- Carry out all reception duties as agreed with the site and as stated in the Assignment Instructions.
- Respond to all incidents.
Full uniform supplied. Paid holidays. Pension plan. On-going training. Progression opportunities. Employee Benefits Platform which gives you access to savings at big retailers via Discounts/Cash back and Shopping Cards.
Receptionist employer: Bidvest Noonan
Bidvest Noonan is an exceptional employer that prioritises a supportive and dynamic work environment for its Front of House Receptionists. With a strong emphasis on professional development, employees benefit from ongoing training and clear progression opportunities, all while enjoying a comprehensive benefits package that includes paid holidays and a pension plan. Located at The Mall, our team thrives in a vibrant atmosphere where excellent customer service is celebrated, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bidvest Noonan. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bidvest Noonan before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bidvest Noonan:Your cover letter is your chance to shine! Tell us why you want to work at Bidvest Noonan specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bidvest Noonan!
How to prepare for a job interview at Bidvest Noonan
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
