Cleaning - Soft Service Manager in Peterborough

Are you looking for a new challenge within the FM sector? Do you enjoy working with a team and taking ownership of delivery onsite? Your primary focus is to assist in managing the operational day-to-day performance/standard as well as implementation & continuous review of strategy & processes across the services.

You will assist in managing & overseeing the efficient & effective operation of the Security & Cleaning services within the contract, maintaining agreed contractual specification standards, ‘Service Level Agreements’ & ‘Key Performance Indicators’. You will enhance the customer experience & reputation across the client organisation. You will ensure team members are motivated, skilled, trained, supervised & supported to deliver exceptional operational & customer service standards at all times whilst complying with all Client & Company policies, procedures, relevant regulations & legislation.

Key accountability:

• To manage, direct, oversee, report, review & continually improve the following operational elements, processes & procedures, ensuring professionalism & excellent standards at all times.
• Daily, weekly, monthly & periodic tasks undertaken by the frontline teams (Security, cleaning & car parks).
• Audits & regular inspections of all areas & services of the site including measurement & rectification of any issues & actions.
• Stock management including use, storage, ordering etc.
• Audits & regular inspections of all in-scope machinery & equipment including rectification of any faults.
• Incident & accidents including risk management, escalation, reporting & lessons learnt.
• Fire & First aid including evacuation, monitoring, testing.
• HSQE including COSHH, manual handling & Risk Assessment and Assignment instructions.
• Completion of all necessary documentation.
• Recruitment, selection & appointment of team members.
• Team, client & customer welfare.
• Team rotas & related procedures for timekeeping, absences, holiday, sickness & payroll.
• To celebrate success where it is achieved & to manage underperformance or poor conduct if it arises minimising disruption to services or budgets.
• Innovation & initiatives including those raised by the team & subsequent sharing of ideas & best practice leading to improved practices.
• Assist in delivery of short- & long-term project plans associated with the service provision & centre plans.

About you:

• Experience in a similar role & service offering.
• Demonstrates integrity, fairness, respect, honesty, passion, professionalism & a positive can-do attitude.
• Excellent interpersonal, communication & organisation skills.
• Leads by example. A natural leader who has the ability to coach, develop & mentor their teams.
• Strong attention to detail.
• Responds positively to change, driving change through managing others.
• The ability to develop robust relationships with team members, key clients & stakeholders.
• The ability to listen & understand the needs of a client, company & team members & adapt the service offering accordingly.
• Strong commercial & financial skills with experience in managing budgets & delivering targets.
• Self-motivated & driven with the ability to work in pressurised commercial/retail & customer-facing environments.
• Balanced – understands the importance of services which impact the client experience & drive commercial values.
• Process driven with the ability to flex & continually improve in line with business requirements.

About Us:

For nearly five decades, we have played a vital role in helping our customers succeed. Built on strong, long-standing relationships, our business is powered by people who are deeply connected to the communities where we live and work. Our purpose guides every action and decision we make: to proudly create safer and healthier communities today, for tomorrow. It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 committed experts, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. When you join Bidvest Noonan, you are joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.