At a Glance
- Tasks: Lead operations on a major contract, ensuring top-notch service delivery and client satisfaction.
- Company: Join a dynamic team at Bidvest Noonan, focused on excellence and innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Flexible work environment with a focus on employee retention and development.
- Why this job: Make a real impact by driving standards and building lasting client relationships.
- Qualifications: Valid driver's license, Level 5 Management certificate (or willingness to obtain), and advanced Microsoft Office skills.
The predicted salary is between 36000 - 44000 £ per year.
As our Account Director, you'll play an integral part of the team focusing being the operational lead on a large contract.
You'll work closely with our onsite team and directly with Area Managers, Site Manager and Site Supervisors.
You'll look for ways we can constantly drive our standards higher via our services, cleaning, windowing and Hygiene Services.
Alongside having commercial responsibility for the retention of the contract, organic growth of business whilst reporting on and providing an accurate account on the P&L on a monthly basis.
Whilst prioritising retention and building upon existing relationships to expand business further and be responsible for compliance and safety of the contract and related colleagues and customers.
Key Responsibilities
- Deliverable SLA’s and KPIs are key to driving the contract and ensuring a quality service is provided at all times.
- Responsible for the delivery of the contract services at our clients contracts as detailed and agreed within the scope of contract between our Client and Bidvest Noonan.
- Will be responsible for the development and implementation of all employee resources, processes, and procedures to ensure they are aligned with the details of the agreed contract with the Client.
- Responsible for the standards of service delivery in line with the SLA as agreed with the client whilst providing across client sites by advising on SLAs, KPIs, objectives and projects.
- Maintain and expand relationships with strategically important customers / build long term mutually beneficial partnerships with Key Customers
- Escalation of any issues arising on the contract to the Key Accounts director
- Prepare Monthly and Quarterly reviews pack.
- Lead and drive the Commercial performance for all accounts within the contract, ensuring invoices are issued and paid on time and resolving any queries the client may bring.
- Ensure all necessary Industry and Client processes and procedures are in place and adhered to.
- Be responsible for the Profit and Loss balance sheet for all aspects of the contract.
All additional income, expenditure and unaccounted costs are to be controlled and reported on a monthly basis.
- Preparation and delivery of monthly and quarterly client review presentations.
- Establishes productive, professional relationships with key stakeholders in assigned customer accounts.
- Coordinate the involvement of other stakeholders, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
- Complete strategic customer account plans that meet company standards.
- Drive innovative and scalable service solutions.
- Interrogate management information systems which provide information to enable sound commercial judgement for decision making.
- Provide support to the Key Accounts Director by advising on relationship issues and focuses needed from the team.
- Identify issues or risks that will impact the contracts.
- Action any changes or restructures required in line with legislation and Company procedures, ensure commercial accountants are fully aware of any monetary changes.
- Ensure all contracts and sites comply with all policies and procedures contained in the Safety, Health, Environment and Quality procedures (IMS) and promote and make consistent use of the guidelines, processes, checklists, and forms contained within it.
- Ensure all site files are compliant. Drive action plans and resolutions arising from SHEQ team audits, closing out any PIP's in a timely manner supporting Direct reports
- Lead culture of Company CREDO and reward and recognition through the managing and development of processes to ensure employee retention and encourage appropriate attitudes and behaviours.
Qualifications and Experience required
• Do you hold a valid driver’s license?
- Do you have a Level 5 Management certificate or equivalent (or willing to work towards)?
- Do you have advanced Microsoft Office Skills, including Power Point, Excel, Word, and Outlook?
• Are you able to work flexibly in line with customer requirements?
- Are you able to attend sites per all shift types on ad hoc basis to engage with ‘out of hours’ colleagues?
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Account Director in Oxford employer: Bidvest Noonan
Bidvest Noonan is an excellent employer that prioritises the well-being and growth of its employees. With a strong focus on training and career progression, our CET Cleaning Technician role at the prestigious Selby site offers a supportive work culture, competitive benefits including a pension plan and paid holidays, and the chance to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Account Director in Oxford
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Account Director at Bidvest Noonan!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Bidvest Noonan or be willing to refer you for that Account Director position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Bidvest Noonan who’s on the lookout for their next Account Director star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Account Director role at Bidvest Noonan!
We think you need these skills to ace Account Director in Oxford
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Bidvest Noonan. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Bidvest Noonan
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Bidvest Noonan. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
