Operations Executive (Quality of Service)

Director of Operations – London, England About The Role
Do not wait to apply after reading this description a high application volume is expected for this opportunity.
Reporting to the Managing Director, the role holder will develop and lead operational excellence and best business practice, optimising our service(s) and value offering to customers to achieve performance targets. You will bring innovation, leadership, clear financial focus and growth and ensure a high-performance culture within your remit. About the Role This role has a national focus and will work across a variety of sectors and will require travel throughout the UK. High degree of involvement in supporting business development activity including quotes / tender submissions and client presentations. Ensure full compliance with Industry Standards, relevant employment legislation, ISO and Company procedures & policies. Maintain an absolute focus on Health and Safety at all times ensuring a safe working environment and full compliance with health and safety legislation. Develop and implement process improvements to enhance service quality and efficiency.
Collaboration with executive-level management in the development of performance goals and long-term operational plans.
Analyse current operational processes and performance, recommending solutions for improvement.
Commercial experience of managing significant budgets with the ability to demonstrate and implement initiatives to measure and improve financial targets.
A relevant Business Degree, experience to similar level or equivalent.
Proven experience in senior leadership role in an appropriate field.
A successful track record of operating at a strategic level, building strong client relationships and value-based management.
Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands.
Ability to remove barriers and drive innovation throughout the organisation and demonstrate creative and effective ways to motivate teams.
Ability to use a creative approach to influence at all levels, leading the team to meet demanding targets and deadlines within a modern, fast-paced environment and creating a “can do” culture.
Effective communication and negotiation skills, capable of building lasting client relationships.
Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.Our people are exceptional and go the extra mile to deliver outstanding services. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.