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For Companies At a Glance
- Tasks: Lead operations across multiple security contracts, ensuring top-notch service and compliance.
- Company: Join a leading security firm focused on excellence and client satisfaction.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a supportive environment.
- Why this job: Make a real difference in security operations while developing your leadership skills.
- Qualifications: Experience in security management and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
As the Regional Support Manager, you will be responsible for providing operational, people, and performance support across multiple security contracts within an assigned region. You'll drive consistent service delivery, compliance, and client satisfaction while supporting local management teams to meet contractual and commercial objectives.
Key Responsibilities
- Operational Support
- Provide hands-on operational support to security contracts across the region, including short-term cover where required.
- Ensure all sites operate in line with company standards, client requirements, and contractual KPIs.
- Support mobilisation of new contracts and transition of existing contracts.
- Conduct regular site visits and audits to monitor service delivery and compliance.
- People Management
- Support Area and Site Managers with recruitment, onboarding, and retention of security personnel.
- Assist with performance management, including investigations, disciplinary, grievance, and capability processes.
- Promote high standards of leadership, employee engagement, and wellbeing.
- Support training requirements and competency development across the region.
- Client & Stakeholder Management
- Act as a regional point of contact for clients during escalations or service challenges.
- Support resolution of complaints, incidents, and service issues in a professional and timely manner.
- Build strong working relationships with clients, suppliers, and internal stakeholders.
- Compliance & Standards
- Ensure compliance with licensing legislation (e.g. SIA), health & safety regulations, and company policies.
- Support investigations into incidents, breaches, or non-compliance.
- Ensure accurate completion and submission of reports, audits, and documentation.
- Commercial & Performance Support
- Assist with budgetary control, including cost management and overtime monitoring.
- Support delivery of productivity, margin, and performance targets.
- Identify opportunities for service improvement and operational efficiencies.
Person Specification
- Proven experience in security operations or security management.
- Experience supporting multi-site or regional contracts.
- Strong understanding of security compliance, licensing, and operational standards.
- Excellent communication and stakeholder management skills.
- Ability to work flexibly, including unsociable hours when required.
- Frontline SIA Licence.
- Full UK driving licence.
Operations Branch Manager employer: Bidvest Noonan
Contact Detail:
Bidvest Noonan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Branch Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry and let them know you're on the hunt for an Operations Branch Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its contracts. Understand their operational standards and compliance requirements so you can showcase how your experience aligns with their needs. We want you to impress them with your knowledge!
✨Tip Number 3
Practice your responses to common interview questions, especially around people management and client relations. Use real-life examples from your past roles to demonstrate your skills. We believe in showing rather than just telling!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Operations Branch Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Branch Manager role. Highlight your experience in security operations and people management, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples of how you've driven service delivery and compliance in previous positions.
Showcase Your Communication Skills: Since this role involves a lot of stakeholder management, make sure to demonstrate your excellent communication skills in your application. We want to see how you can build strong relationships with clients and teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Bidvest Noonan
✨Know Your Operations Inside Out
Make sure you understand the key responsibilities of the Operations Branch Manager role. Familiarise yourself with operational support, compliance standards, and performance metrics. This will help you demonstrate your knowledge and show how your experience aligns with their needs.
✨Showcase Your People Management Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your experience with recruitment, onboarding, and performance management. Be ready to discuss how you promote employee engagement and wellbeing, as this is crucial for the role.
✨Demonstrate Client & Stakeholder Management Expertise
Think of specific instances where you've resolved client issues or built strong relationships with stakeholders. This will showcase your ability to act as a point of contact during escalations and your commitment to client satisfaction.
✨Be Ready to Discuss Compliance and Standards
Brush up on relevant licensing legislation and health & safety regulations. Be prepared to talk about how you've ensured compliance in previous roles and how you would approach this in the new position. Showing your understanding of these areas will set you apart.