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- Tasks: Lead security and cleaning services for shopping centres, ensuring safety and excellence.
- Company: Join a leading firm focused on retail security and cleaning solutions.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Other info: Dynamic role with extensive travel across the UK and growth potential.
- Why this job: Make a real impact in creating safe and welcoming environments for shoppers.
- Qualifications: Proven leadership in multi-site operations and strong understanding of industry standards.
The predicted salary is between 80000 - 100000 £ per year.
We are looking for an established Key Account Director to join us, focusing on Security & Cleaning within our retail business. You'll be responsible for the strategic leadership, operational excellence, and commercial performance of all services delivered across a national portfolio of shopping centres. You'll ensure safe, secure, welcoming, and compliant environments for customers, retailers, landlords, and asset managers, while driving continuous improvement, contract performance, and value creation.
Key Responsibilities
- Strategic Leadership
- Define and deliver a national strategy for security and cleaning services aligned with client, landlord, and asset management objectives.
- Act as the senior subject-matter expert for retail security, customer safety, and cleaning excellence within shopping centre environments.
- Lead nationwide initiatives covering innovation, technology adoption, sustainability, and service transformation.
- Represent the organisation at senior level meetings, client forums, and industry bodies.
- Operational Excellence
- Oversee security (manned guarding, mobile patrols, control rooms, CCTV, incident management) and cleaning operations across multiple shopping centres.
- Ensure consistent high service standards, customer experience, and brand alignment across all sites.
- Establish and monitor KPIs, SLAs, and performance frameworks, driving accountability at regional and local levels.
- Manage critical incidents, high-risk events, and business continuity planning.
- Preparation and delivery of monthly and quarterly client review presentations.
- Compliance & Risk Management
- Ensure full compliance with UK legislation and industry standards, including:
- Health & Safety at Work Act
- BS 7499 (Security Guarding)
- SIA licensing and ACS standards
- COSHH and cleaning compliance
- Equality, Safeguarding, and Data Protection requirements
- Lead risk assessments, audits, and governance reviews across the national estate.
- Act as the escalation point for serious incidents, reputational risk, and client concerns.
- Hold full P&L responsibility for the national shopping centre portfolio.
- Manage budgets, cost control, margin delivery, and value engineering.
- Lead contract negotiations, mobilisations, retentions, and renewals.
- Identify growth opportunities, added-value services, and innovation pathways.
- Develop senior relationships with:
- Shopping centre owners and landlords
- Managing agents and asset managers
- Retail directors and centre management teams
- Lead, mentor, and develop a high-performing soft services team at each centre.
- Drive engagement, diversity, wellbeing, and talent development across large frontline workforces.
- Ensure robust succession planning and capability building.
- Champion a culture of professionalism, accountability, and customer focus.
Person Specification
- Proven senior leadership experience in multi-site security and/or cleaning operations, ideally within shopping centres or retail estates.
- Strong understanding of UK security and cleaning regulations, standards, and best practice.
- Demonstrable experience managing large-scale P&L and complex contracts.
- Ability to operate credibly at client and executive level.
- Excellent people leadership skills across geographically dispersed teams.
- Commercially astute, data-driven, and outcome focused.
- Willingness to travel extensively across the UK.
Director, Customer Account Manager in Milton Keynes employer: Bidvest Noonan
Contact Detail:
Bidvest Noonan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Customer Account Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals, attend events, and join relevant groups. The more people you know, the better your chances of landing that Director role.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, highlight your experience in security and cleaning operations. Share specific examples of how you've driven operational excellence and improved performance.
✨Tip Number 3
Prepare for interviews by researching the company and its values. Be ready to discuss how your strategic leadership aligns with their objectives, especially in the retail sector. We want to see your passion for creating safe and welcoming environments!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Director, Customer Account Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Director, Customer Account Manager. Highlight your experience in security and cleaning operations, especially within retail environments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of your strategic leadership and operational excellence in previous positions. Remember, we love a good story that showcases your achievements!
Showcase Your People Skills: As a people leader, it's crucial to demonstrate your ability to mentor and develop teams. Include examples of how you've driven engagement and built high-performing teams in your application. We value strong leadership at StudySmarter!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Bidvest Noonan
✨Know Your Stuff
Make sure you brush up on your knowledge of security and cleaning regulations, especially those relevant to shopping centres. Being able to discuss UK legislation and industry standards confidently will show that you're the right fit for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in multi-site operations. Highlight your experience in mentoring and developing talent, as well as how you've driven engagement and accountability within your teams.
✨Be Data-Driven
Come ready to discuss how you've used data to drive performance improvements and manage P&L responsibilities. Be prepared to share specific KPIs or SLAs you've established and how they contributed to operational excellence.
✨Engage with Stakeholders
Think about how you've built relationships with key clients and stakeholders in the past. Be ready to talk about your approach to client engagement and how you've handled escalations or serious incidents effectively.