Soft Services Manager in Manchester

Overview

A fantastic Opportunity has arisen within Bidvest Noonan for a Soft Services Manager, who will work at our client\’s prestigious site. Duties of a Soft Services Manager:

Responsibilities

• Fully understand Specification and implement on site
• Understand KPI/SLA\’s and ensure targets are met monthly
• Managing third party suppliers for Industrial Cleaning, Pest, Landscaping and Winter Services
• Manage all budgets, hours, consumables, uniform, stationary
• Utilise approved tools to manage budgets and consumables e.g. budget tracker, Bunzl order form, Helpdesk
• Full responsibility for all compliance- Health & Safety, Training, Inductions, PAT testing etc to ensure fully up to date
• Building relationships with Client and sub-contractors (regular communication/updates)
• Create and maintain schedules for staff and procedures associated with soft services delivery and completion.
• Act as front-line trouble shooters in anticipating and identifying potential problems and acting quickly to resolve them
• Proactively deliver solutions to meet client expectations

Qualifications

• Previous experience in a similar role
• Excellent customer service
• Effective communication skills using multiple approaches to effectively manage staff and site issues
• Gets things done, well organised, prioritises and plans on how to achieve results
• Works collaboratively with others, involving and encouraging other team members

About Bidvest Noonan

Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.

We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success. Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities. We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact