At a Glance
- Tasks: Coordinate schedules and support service delivery for 90,000 properties nationwide.
- Company: Join a dynamic team at Just Ask, focused on facilities management.
- Benefits: Enjoy 23 days of paid holiday plus bank holidays and a full-time role.
- Other info: Fast-paced environment with opportunities for personal growth and development.
- Why this job: Be the backbone of operations, ensuring high-quality service and making a real difference.
- Qualifications: Experience with CRM and scheduling software, strong communication skills, and problem-solving abilities.
The predicted salary is between 30000 - 40000 £ per year.
Reporting to: Client Services Team Leader
Full-time, immediate start. Hours are 37.5hrs paid per week from 08:00 am to 16:00 pm / 08:30 am to 16:30 pm. Paid holiday entitlement of 23 days plus bank holidays.
The role involves working in a service delivery focused operations role across the full range of facilities management services provided by Just Ask to 90,000 residential properties nationwide. Working closely with the Operations team, the role will provide instruction, direction, guidance and support to enable field operatives to fulfil their daily responsibilities.
The Scheduler/Dispatcher’s primary objective is to support consistent high-quality service delivery across all services through:
- Excellent organisational skills and cooperation with relevant stakeholders and resources to ensure that contracted and ad hoc service appointments are scheduled effectively, managed actively and delivered on time to the expected quality in accordance with contractual requirements and client expectations.
- Working in conjunction with the operations team to maintain the contracted works schedules so that available resources are optimised and service is delivered in accordance with contractual requirements and client expectations.
- Consistent, competent, timely and accurate trouble shooting or escalation of reported operational and client issues.
- Supporting the maintenance of quality systems and processes and contributing to a culture of continual improvement within the team.
Responsibilities and duties:
- Maintaining and updating the contracted work schedules through regularly validating, revising as required, and uploading of schedules.
- Supporting Operations Managers to deliver the programme of works schedules in accordance with contractual requirements and client expectations.
- Responding to telephone enquiries and updates from operations service delivery teams, working with the operations team to troubleshoot issues and adapt schedules to meet evolving circumstances in the field.
- Acting as an interface between operations service delivery teams and Administrators to ensure other client ad hoc work orders are scheduled and completed to the appropriate standard of quality within contractually required timeframes.
Personal attributes:
- Experience of CRM and scheduling software (e.g. Salesforce).
- Ability to problem solve independently, take charge of a situation and successfully deal with the unexpected.
- Excellent communication skills, both verbal and written.
- Proactive, organised and able to work under pressure in a busy department.
- Attention to detail, curiosity and a desire to learn and develop with the role and the organisation.
Scheduler in London employer: Bidvest Noonan
Just Ask is an exceptional employer that prioritises employee growth and development within a supportive work culture. With a focus on service delivery across 90,000 residential properties, we offer a dynamic environment where your organisational skills will shine, alongside competitive benefits such as 23 days of paid holiday plus bank holidays. Join us in a role that not only values your contributions but also fosters continual improvement and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice your communication skills! Whether it's answering common interview questions or discussing your experience, being clear and confident is key. We recommend doing mock interviews with friends or using online resources.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Scheduler in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Scheduler role. Highlight your experience with CRM and scheduling software, and showcase your organisational skills. We want to see how you can bring value to our operations team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your problem-solving abilities and how you handle unexpected situations. We love a proactive attitude!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Bidvest Noonan
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Scheduler role and its responsibilities. Familiarise yourself with facilities management services and how scheduling impacts service delivery. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires excellent organisational skills, be prepared to discuss specific examples from your past experiences where you've successfully managed schedules or coordinated tasks. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to handle multiple priorities.
✨Demonstrate Problem-Solving Abilities
The Scheduler/Dispatcher role involves troubleshooting and adapting to unexpected situations. Think of a time when you faced a challenge at work and how you resolved it. Be ready to share this story during your interview to showcase your independent problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for scheduling, or how they measure success in this role. This not only shows your interest but also helps you determine if the company is the right fit for you.
