Learning and Development Manager

Job Title : Learning and Development Manager

Reports to : Head of Learning and Skills

Location : Mobile

Scope : Works across IoI and GB

About Us

What began as a family-owned cleaning business in Ireland has grown into a team of 27,000 people, who proudly create safer and healthier communities today for tomorrow across the UK and Ireland. We clean, secure, and maintain hospitals, universities, pharmaceutical sites, shopping centres, rail stations, and many more iconic places.

Purpose

As the Learning and Development Manager, you will provide specialist expertise by designing, facilitating, and evaluating best-in-class leadership and operational learning interventions that build our capabilities and propel growth. Success in this role hinges on your ability to interface with and build authentic relationships with operational, functional, and people and culture teams.

Key Accountabilities

1. Learning Design and Facilitation

• Create engaging learning materials : Develop high-impact workshops, training notes, workbooks, posters, and activity cards that align with our purpose, mission, and strategic pillars.
• Design effective learning content : Craft content and pathways focused on the skills needed for current and future roles, ensuring relevance and engagement.
• Innovate learning delivery : Introduce methods like gamification, leadership simulations, and business-relevant case studies to enhance learning.
• Utilize diverse tools and methodologies : Enhance participant experience by incorporating various learning tools, inspiring critical thinking, and promoting continuous learning.
• Facilitate with energy and consistency : Conduct workshops, programs, and virtual sessions tailored to different audiences, from supervisors to directors.
• Personalize learning : Strive to provide individualized learning experiences.
• Develop onboarding frameworks : Ensure new employees are quickly equipped with the necessary skills, knowledge, and behaviors.
• Build critical capabilities : Focus on developing commercial, financial, and people skills at key leadership levels.

2. Learning Needs

• Engage with stakeholders : Proactively identify emerging learning needs and collaborate with stakeholders to conduct thorough learning needs analyses.
• Promote a learning culture : Communicate effectively across the organization to foster a culture of learning.
• Simplify complex information : Transform intricate processes and needs into clear, engaging learning content.

3. Simplicity

• Align content with strategy : Ensure learning materials reinforce our purpose and strategy, enhancing employee connection.
• Create skills taxonomy : Develop and implement a skills taxonomy and matrix for key roles across the organization.
• Manage external partners : Oversee learning partners/vendors to ensure quality and value for money.
• Collaborate on content creation : Work with stakeholders to identify learning needs and transform them into impactful content.
• Review and streamline content : Assess existing learning materials for potential scaling or preservation.
• Integrate impact measures : Incorporate learning impact assessments into online learning from the start.
• Ensure compliance : Guarantee all learning supports company policies and legal requirements.

4. Challenge, Change, and Evolve

• Cultivate a learning culture : Promote curiosity and lifelong learning within the organization.
• Quality review and pilot programs : Ensure learning experiences are aligned with organizational needs through rigorous testing and feedback.
• Evolve learning provision : Regularly update learning programs based on feedback and changing needs.
• Leverage data : Use data and metrics to continuously improve learning outcomes.
• Stay updated : Keep abreast of the latest trends and best practices in learning and development.

Key Working Relationships

• Head of Learning and Skills
• Digital Learning Manager
• Learning Administrator
• Head of Talent Acquisition
• Head of HR Shared Services
• Director of Business Partnering (GB and IoI)
• HR Business Partners
• Head of Internal Communications and Engagement
• Head of Talent, Leadership Development, and Performance
• Managing Directors
• Operations Directors and Key Account Directors

Knowledge, Experience, and Skills

Essential:

• Proven experience in L&D with a focus on mid to senior-level leadership development.
• Exceptional facilitation and presentation skills, with the ability to engage and inspire participants.
• Strong ability to probe, challenge, and drive meaningful discussions during training sessions.
• Proficiency in using various learning tools and technologies to enhance the learning experience.
• Hands-on experience with the full learning cycle.
• Ability to work independently and as part of a team in a fast-paced environment.

Desirable:

• Experience in delivering commercial business-focused programs.
• Experience in designing onboarding programs.
• Experience in designing skills and training taxonomy and matrix.
• Experience in working in large-scale organizations.
• Experience rationalizing external learning partners/vendors.
• Experience working with Apprenticeships and utilizing the Apprenticeship Levy.

Interpersonal & Communication Skills:

• Strong collaboration skills, with the ability to work effectively with cross-functional teams.
• Attention to detail.
• Strong problem-solving skills.
• Excellent project management skills, with the ability to prioritize and meet deadlines.