At a Glance
- Tasks: Lead a team to deliver top-notch soft services and manage client relationships.
- Company: Join a dynamic company focused on quality service and employee development.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Exciting role with nationwide travel and a focus on safety and compliance.
- Why this job: Make a real impact by driving service excellence and building strong partnerships.
- Qualifications: Management experience, strong Microsoft Office skills, and a valid driver's license.
The predicted salary is between 45000 - 55000 € per year.
As our Account Director, you'll play an integral part of the team focusing on being the operational lead on a national contract. You'll manage a team of Regional and store-based Soft Service Managers and related colleagues. The contract is a soft service contract providing cleaning, landscaping, winter services, and pest services. You will have commercial responsibility for the retention of the contract, organic growth of business whilst reporting on and providing an accurate account on the P&L on a monthly basis.
Key responsibilities include:
- Responsible for the delivery of the contract services at our clients' contracts as detailed and agreed within the scope of contract between our Client and Bidvest Noonan.
- Development and implementation of all employee resources, processes, and procedures to ensure they are aligned with the details of the agreed contract with the Client.
- Standards of service delivery in line with the SLA as agreed with the client whilst providing across client sites by advising on SLAs, KPIs, objectives, and projects.
- Maintain and expand relationships with strategically important customers/build long-term mutually beneficial partnerships with Key Customers.
- Escalation of any issues arising on the contract to the Director of Operations.
- Lead and drive the Commercial performance for all accounts within the contract, ensuring invoices are issued and paid on time and resolving any queries the client may bring.
- Ensure all necessary Industry and Client processes and procedures are in place and adhered to.
- Responsible for the Profit and Loss balance sheet for all aspects of the contract.
- Control and report on all additional income, expenditure, and unaccounted costs on a monthly basis.
- Preparation and delivery of monthly and quarterly client review presentations.
- Establish productive, professional relationships with key stakeholders in assigned customer accounts.
- Coordinate the involvement of other stakeholders, including support, service, and management resources, in order to meet account performance objectives and customers' expectations.
- Complete strategic customer account plans that meet company standards.
- Drive innovative and scalable service solutions.
- Interrogate management information systems which provide information to enable sound commercial judgement for decision making.
- Provide support to the Director of Operations by advising on relationship issues and focuses needed from the team.
- Identify issues or risks that will impact the contracts.
- Action any changes or restructures required in line with legislation and Company procedures, ensuring commercial accountants are fully aware of any monetary changes.
- Ensure all contracts and sites comply with all policies and procedures contained in the Safety, Health, Environment and Quality procedures (IMS) and promote and make consistent use of the guidelines, processes, checklists, and forms contained within it.
- Ensure all site files are compliant.
- Drive action plans and resolutions arising from SHEQ team audits, closing out any PIP's in a timely manner supporting Direct reports.
- Lead culture of Company CREDO and reward and recognition through the managing and development of processes to ensure employee retention and encourage appropriate attitudes and behaviours.
Qualifications:
- Do you hold a valid driver's license?
- Do you have a Level 5 Management certificate or equivalent (or willing to work towards)?
- Do you have advanced Microsoft Office Skills, including PowerPoint, Excel, Word, and Outlook?
- Are you able to work flexibly in line with customer requirements?
- Are you able to attend sites per all shift types on an ad hoc basis to engage with 'out of hours' colleagues?
- Can you travel nationwide throughout the UK & Ireland?
Regional Manager in Gloucester employer: Bidvest Noonan
At Bidvest Noonan, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Regional Manager, you will benefit from comprehensive employee development opportunities, competitive remuneration, and a commitment to maintaining a safe and compliant working environment. Our focus on building long-term relationships with clients and colleagues alike ensures that you will be part of a supportive team dedicated to delivering quality service across the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Manager in Gloucester
✨Tip Number 1
Networking is key! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews like a pro! Research the company and its culture, and think about how your experience aligns with their needs. Practice common interview questions and have some examples ready that showcase your skills in managing teams and driving performance.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Regional Manager in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Regional Manager. Highlight your experience in managing teams and contracts, especially in soft services like cleaning and landscaping. We want to see how you've driven performance and built relationships in previous roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've successfully managed contracts and improved service delivery. Remember, we love a good story that showcases your skills!
Showcase Your Commercial Acumen:Since this role involves P&L responsibility, make sure to highlight your financial management skills. Talk about how you've handled budgets, invoicing, and any experience with driving organic growth. We need to know you can keep the numbers in check while delivering quality service!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Bidvest Noonan
✨Know Your Contract Inside Out
Before the interview, make sure you thoroughly understand the specifics of the soft service contract. Familiarise yourself with the key responsibilities, SLAs, and KPIs mentioned in the job description. This will help you demonstrate your knowledge and show that you're ready to take on the operational lead role.
✨Showcase Your Relationship-Building Skills
Since maintaining and expanding relationships with key customers is crucial, prepare examples from your past experiences where you've successfully built long-term partnerships. Be ready to discuss how you can apply these skills to enhance client satisfaction and drive organic growth.
✨Be Ready to Discuss P&L Management
As you'll be responsible for the Profit and Loss balance sheet, brush up on your financial acumen. Prepare to talk about how you've managed budgets in previous roles, any challenges you've faced, and how you ensured timely invoicing and payment resolution.
✨Demonstrate Your Leadership Style
You'll be managing a team of Regional and store-based Soft Service Managers, so it's important to convey your leadership style. Think about how you motivate teams, handle compliance and safety issues, and drive performance. Share specific examples that highlight your ability to lead effectively in a dynamic environment.
