At a Glance
- Tasks: Lead security services for a major manufacturing company and drive strategic improvements.
- Company: Join Bidvest Noonan, a leader in creating safer communities.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Be part of a diverse team dedicated to community safety and excellence.
- Why this job: Make a real impact in security management while developing your leadership skills.
- Qualifications: Senior management experience in security and strong client relationship skills.
The predicted salary is between 56700 - 69300 £ per year.
- Strategic Account Manager - Security Services
- Strategic Account Manager - Security Services
About The Role
Strategic Account Manager - Security Services
Location
(On -Site) Derry/Londonderry
Reports To
- Director of Operations
- Role Purpose
The Strategic Account Manager will have full responsibility for the leadership, management, and strategic development of the security services of a large Manufacturing Company in Derry.
This role is accountable for delivering exceptional security operations, ensuring compliance with contractual obligations, maintaining strong client relationships, and driving continuous improvement across all aspects of service delivery.
As the primary point of contact for senior client stakeholders, the Strategic Account Manager will develop a trusted partnership with the Client, ensuring security services are aligned with business objectives, operational requirements, and industry best practice.
The successful candidate will demonstrate strong leadership capability, commercial acumen, and experience operating within high-security, technology-driven environments.
They will foster a culture of accountability, professionalism, and service excellence while identifying opportunities for innovation, efficiency, and contract growth.
Key Responsibilities
- Strategic Account Leadership
- Lead the overall delivery and strategic direction of the Client security contract.
- Develop and implement account strategies that align with both client objectives and company goals.
- Act as the senior escalation point for all operational, contractual, and service-related matters.
- Build and maintain strong relationships with key client stakeholders at operational, management, and executive levels.
- Ensure security services evolve in line with client requirements, emerging threats, and industry developments.
- Drive a collaborative "One Team" culture between client representatives and security teams.
- Promote service innovation and identify opportunities to enhance contract performance and value.
- Security Operations Management
- Provide leadership and oversight of all on-site security operations.
- Ensure all security services are delivered in accordance with agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and contractual requirements.
- Oversee manned guarding, access control, CCTV monitoring, incident management, emergency response, and visitor management activities.
- Ensure security staffing levels, deployment plans, and resource allocation support operational effectiveness.
- Review operational performance regularly and implement improvement initiatives where required.
- Ensure effective management of incidents, investigations, security breaches, and corrective actions.
- Support business continuity, crisis management, and emergency response planning processes.
- Maintain operational resilience and ensure security services remain fully effective at all times.
- Client Relationship Management
- Develop trusted partnerships with Client's security leadership and key stakeholders.
- Lead monthly operational reviews, quarterly business reviews, and annual strategic planning meetings.
- Prepare and present detailed operational performance reports, risk assessments, and improvement plans.
- Proactively identify client needs and opportunities for service enhancement.
- Manage client feedback, complaints, and service recovery processes professionally and effectively.
- Ensure strong communication channels exist between the client, operational teams, and company leadership.
- People Leadership & Development
- Lead, support, and develop Site Security Managers, Supervisors, and Security Officers.
- Ensure recruitment, succession planning, and workforce development activities support current and future contract requirements.
- Promote employee engagement and maintain a positive, professional working environment.
- Conduct performance reviews, development planning, welfare meetings, and coaching sessions.
- Manage employee relations matters fairly and consistently in line with company policies and employment legislation.
- Monitor workforce performance, attendance, and productivity standards.
- Foster a culture of accountability, customer service excellence, and continuous improvement.
- Financial & Commercial Management
- Maintain full accountability for contract profitability and financial performance.
- Manage contract budgets and ensure services are delivered within agreed financial parameters.
- Monitor labour costs, overtime, subcontractor expenditure, and operational expenses.
- Identify efficiencies and cost‑saving opportunities without compromising service quality.
- Prepare quotations, business cases, and pricing proposals for additional services and contract variations.
- Ensure accurate financial reporting, invoicing, and administration processes.
- Support contract retention and identify opportunities for revenue growth and service expansion.
- Compliance, Risk & Governance
- Ensure full compliance with all relevant legislation, industry standards, company procedures, and contractual obligations.
- Maintain compliance with ACS standards, BS7499, BS7858, SIA licensing requirements, ISO standards, GDPR, and site‑specific security protocols.
- Ensure all security personnel maintain valid licences, certifications, and mandatory training requirements.
- Lead contract governance processes and ensure audit readiness at all times.
- Conduct regular security reviews, operational audits, and compliance inspections.
- Maintain effective risk management processes and oversee mitigation plans.
- Ensure findings from audits, incidents, and investigations are effectively addressed and closed.
- Health, Safety & Security Culture
- Promote a strong culture of safety, security, and compliance throughout the contract.
- Ensure compliance with Health & Safety legislation and company policies.
- Support the investigation of accidents, incidents, near misses, and security breaches.
- Implement corrective actions and preventive measures where required.
- Encourage positive security behaviours and awareness across the client environment.
- Lead by example in promoting safe working practices and professional standards.
- Training & Continuous Improvement
- Identify training needs and development opportunities across the security team.
- Ensure all security personnel receive appropriate induction, refresher, and client‑specific training.
- Promote professional development and career progression opportunities.
- Introduce innovative technologies, systems, and operational improvements designed to increase effectiveness and efficiency.
- Support the implementation of digital security solutions, reporting technologies, and process automation where appropriate.
- Benchmark service delivery against industry best practice and continuously seek opportunities for enhancement.
Person Specification
Essential Requirements
- Significant Senior management experience within the security industry. applicants must have operated at Operations Manager level or above.
- Proven experience managing a high-profile corporate, manufacturing, security contract.
- Experience managing security teams within a 24/7 operational environment.
- Strong understanding of security operations, risk management, and incident response.
- Demonstrable experience managing client relationships at senior stakeholder level.
- Strong commercial and financial management experience, including budget accountability.
- Experience managing service delivery against contractual KPIs and SLAs.
- Excellent communication, presentation, negotiation, and influencing skills.
- Strong leadership and people management capability.
- Proven ability to drive continuous improvement and operational excellence.
- Strong analytical, problem-solving, and decision-making skills.
- Customer-focused with a commitment to delivering exceptional service standards.
- Full UK driving licence.
Desirable Requirements
- Degree or professional qualification in Security Management, Business Management, Risk Management, or a related discipline.
- SIA Front Line Licence and/or Non Frontline SIA Licence and/or a Security Management qualification.
- IOSH Managing Safely, NEBOSH, or equivalent Health & Safety qualification.
- Experience managing integrated security technology solutions including CCTV, access control, intrusion detection, and command centre operations.
- Knowledge of ISO 27001, ISO 9001, ISO 14001 and ISO 45001 standards.
- Experience leading security transformation projects and implementing innovative technologies.
About Us
‘For nearly 50 years, we’ve played a vital role in helping our customers succeed.
Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.
Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.
Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come.
'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’
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Locations
Strategic Account Manager - Security Services in Derry, Londonderry employer: Bidvest Noonan
Bidvest Noonan is an excellent employer that prioritises the well-being and growth of its employees. With a strong focus on training and career progression, our CET Cleaning Technician role at the prestigious Selby site offers a supportive work culture, competitive benefits including a pension plan and paid holidays, and the chance to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Manager - Security Services in Derry, Londonderry
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Strategic Account Manager - Security Services. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Bidvest Noonan. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Strategic Account Manager - Security Services candidates.
✨Directly Apply to Bidvest Noonan
Don’t forget to apply for the Strategic Account Manager - Security Services role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Bidvest Noonan.
We think you need these skills to ace Strategic Account Manager - Security Services in Derry, Londonderry
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Bidvest Noonan. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Bidvest Noonan.
How to prepare for a job interview at Bidvest Noonan
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Bidvest Noonan.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Bidvest Noonan.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Bidvest Noonan.
