At a Glance
- Tasks: Lead security and cleaning services across shopping centres, ensuring safety and excellence.
- Company: Dynamic company focused on creating safe and welcoming shopping environments.
- Benefits: Competitive salary, travel opportunities, and professional development in a leadership role.
- Other info: Opportunity for extensive travel and career growth in a vibrant industry.
- Why this job: Make a real impact on customer experiences while leading a high-performing team.
- Qualifications: Proven leadership in security/cleaning operations and strong commercial acumen required.
The predicted salary is between 59400 - 72600 £ per year.
The Shopping Centre Key Account Director - Security & Cleaning is responsible for the strategic leadership, operational excellence, and commercial performance of all security and cleaning services delivered across a national portfolio of shopping centres.
The role ensures safe, secure, welcoming, and compliant environments for customers, retailers, landlords, and asset managers, while driving continuous improvement, contract performance, and value creation.
- Strategic Leadership
- Operational Excellence
- Oversee security (manned guarding, mobile patrols, control rooms, CCTV, incident management) and cleaning operations across multiple shopping centres.
- Ensure consistent high service standards, customer experience, and brand alignment across all sites.
- Establish and monitor KPIs, SLAs, and performance frameworks, driving accountability at regional and local levels.
- Manage critical incidents, high-risk events, and business continuity planning.
- Preparation and delivery of monthly and quarterly client review presentations.
- Compliance & Risk Management
- Ensure full compliance with UK legislation and industry standards, including:
- Health & Safety at Work Act
- BS 7499 (Security Guarding)
- SIA licensing and ACS standards
- COSHH and cleaning compliance
- Equality, Safeguarding, and Data Protection requirements
- Lead risk assessments, audits, and governance reviews across the national estate.
- Act as the escalation point for serious incidents, reputational risk, and client concerns.
- Commercial & Financial Management
- Hold full P&L responsibility for the national shopping centre portfolio.
- Manage budgets, cost control, margin delivery, and value engineering.
- Lead contract negotiations, mobilisations, retentions, and renewals.
- Identify growth opportunities, added-value services, and innovation pathways.
- Client & Stakeholder Engagement
• Develop senior relationships with
- Shopping centre owners and landlords
- Managing agents and asset managers
- Retail directors and centre management teams
- Serve as the primary national escalation point for key clients.
- Support bids, tenders, and proposals relating to shopping centre security and cleaning.
- People Leadership
- Lead, mentor, and develop a high-performing soft services team at each centre.
- Drive engagement, diversity, wellbeing, and talent development across large frontline workforces.
- Ensure robust succession planning and capability building.
- Champion a culture of professionalism, accountability, and customer focus. Proven senior leadership experience in multi-site security and/or cleaning operations, ideally within:
- Real estate
- Shopping centres
- Strong understanding of UK security and cleaning regulations, standards, and best practice.
- Demonstrable experience managing large-scale P&L and complex contracts.
- Ability to operate credibly at client, and executive level.
- Excellent people leadership skills across geographically dispersed teams.
- Commercially astute, data-driven, and outcome focused.
- Willingness to travel extensively across the UK.
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Shopping Centre Key Account Director - Security & Cleaning in Crick employer: Bidvest Noonan
Bidvest Noonan is an excellent employer that prioritises the well-being and growth of its employees. With a strong focus on training and career progression, our CET Cleaning Technician role at the prestigious Selby site offers a supportive work culture, competitive benefits including a pension plan and paid holidays, and the chance to make a meaningful impact in the community.
