Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build and strengthen relationships with strategic clients while enhancing their overall experience.
- Company: Join Bidvest Noonan, a passionate team of 27,000 dedicated to exceptional customer service.
- Benefits: Enjoy a supportive environment with training, resources, and recognition for your hard work.
- Why this job: Be part of a culture that values people, innovation, and social impact in the community.
- Qualifications: Proven experience in client relations with a customer-oriented attitude and analytical mindset.
- Other info: We welcome diverse applicants and are committed to inclusivity in our workplace.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Client Relationship Manager (CRM) to join the Bidvest Noonan Customer Experience Team. You will be responsible for building, maintaining, and strengthening the company’s relationship with existing strategic clients. This involves working proactively to understand client needs, address concerns, and enhance overall customer experience.
Key Responsibilities:
- Navigate client organisational structure and build long-term relationships.
- Identify key stakeholders and influencers.
- Learn the needs and expectations of the client and develop plans to meet them.
- Regularly check in with the client to ensure they are satisfied with the company.
- Monitor and support the improvement in Net Promoter Scores and any internal survey systems operated by the client that reflect service levels.
- Manage client escalations working with the operations or back-office teams to resolve issues.
- Support the growth agenda by seeking out new opportunities, tracking bids and success rates.
- Own, produce and deliver client Quarterly Business Reviews.
- Attend Operations led QBRs on key contracts and monitor and support the team promoting high quality customer service standards, companywide Innovation and ESG initiatives.
What you will bring to the role:
- Proven experience as a Client Relations Manager or Relationship Manager.
- A customer-oriented attitude.
- Confident engaging at senior/executive management levels.
- Analytical mindset.
How we measure success:
- New growth opportunities evident and improvement in retention rates with the client.
- NPS score trends.
- Executive feedback.
- Capturing and recording the Voice of the Customer.
- Quality of analysis, recommendations and reporting.
- Business Unit Managing Director feedback.
Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.
We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.
Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.
Client Relationship Manager employer: Bidvest Noonan
Contact Detail:
Bidvest Noonan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Familiarise yourself with Bidvest Noonan's values and mission. Understanding our commitment to exceptional service and customer focus will help you align your approach when discussing how you can contribute to our client relationships.
✨Tip Number 2
Research the key stakeholders and influencers within the company. Knowing who they are and their roles will enable you to tailor your communication and demonstrate your ability to navigate client organisational structures effectively.
✨Tip Number 3
Prepare examples of how you've successfully identified growth opportunities in previous roles. Being able to share specific instances where you've expanded client accounts will showcase your strategic mindset and analytical skills.
✨Tip Number 4
Engage with current or former employees on platforms like LinkedIn. Gaining insights into the company culture and expectations from a Client Relationship Manager's perspective can provide you with valuable information to discuss during interviews.
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Relationship Manager. Tailor your application to highlight relevant experiences that demonstrate your ability to build and maintain client relationships.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in client relations or similar roles. Use specific examples to showcase your customer-oriented attitude and analytical mindset.
Showcase Your Skills: Make sure to mention skills that are crucial for the role, such as communication, problem-solving, and strategic thinking. Provide examples of how you've successfully engaged with senior management or resolved client escalations.
Personalise Your Application: Address your application to the hiring manager if possible, and include a brief statement about why you want to work at Bidvest Noonan. Show that you align with their values of putting people first and creating an inclusive environment.
How to prepare for a job interview at Bidvest Noonan
✨Understand the Company Culture
Before your interview, take some time to research Bidvest Noonan's values and culture. This will help you align your answers with what they prioritise, especially their commitment to inclusivity and exceptional customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage client relationships. Prepare examples from your past experiences where you've successfully navigated challenges or improved client satisfaction.
✨Showcase Your Analytical Skills
Since the role requires an analytical mindset, be ready to discuss how you've used data to drive decisions in previous roles. Highlight any experience you have with tracking metrics like Net Promoter Scores or client feedback.
✨Engage with Key Stakeholders
Demonstrate your ability to engage with senior management by preparing thoughtful questions about their expectations and how you can contribute to their growth agenda. This shows your proactive approach and strategic mindset.
