Security -Badging Coordinator in City of Westminster

Department: Corporate Security

Reporting to: GSOC Manager / UK Contract Manager

Location: London (UK) Onsite (100%)

Hours of Work: 50 hours per week Monday to Friday 07:00 to 17:00

Pay Rate: £17.00 plus work related bonus

This role will be provided through our security contractor: Bidvest Noonan

Job Overview

The Badging Coordinator will maintain, audit, and improve SIE sites' security. The successful candidate is expected to create, establish, implement, and verify compliance with security systems to include: S2, CCure and ServiceNow and a recent upgrade to Genetec. The successful applicant will manage and co-ordinate access control and badge facilities across the region; also supporting the capacity & resilience of our global services. Developing our coverage for existing sites thereafter build across others as a part of the Corporate Security integration program. The role forms part of the SIEE security team. This is an active and visible role requiring excellent customer relationships and people management skills with the ability to influence people across a wide spectrum. The Badging Coordinator will be expected to positively contribute to the performance & growth of the business.

Main Duties and Responsibilities:

• Escalate significant issues and assist with troubleshooting for physical security systems and network.
• Support new staff on-boarding processes by creating profiles, uploading photos, issuing, registering and activating access badges for staff, vendors, contractors.
• Support badge and access changes for events, travellers, and site/personnel changes.
• Respond to calls for service (via email, calls or ServiceNow taskings) including badge access subjects; retrieval and deactivating badges for staff leavers; reports of lost badges adhering to re-issue procedures; requests modifying access levels or site secure areas validating their clearances.
• Support Visitor Management System enquiries, managing the resolution process with stakeholders.
• Probe access systems and data to produce reports, identifying recommendations/observations as appropriate.
• Audit employees who have not used badges in 2+ years.
• Pull badging/access data reports upon request.
• Conduct a monthly audit for Dublin WeWork access and manage Dublin WeWork badge access process.
• Review system information to ensure up-to-date data is retained, ensuring compliance with GDPR & SIE policies for personal data usage, storage and removal.
• Support processes for purchasing, invoice checking and payment.
• Provide a seamless service across regions to assist travelling staff site access/extending global service support attending to issues or team resilience.
• Maintain stock and equipment to support regional requirement for efficient access badge services, including conducting a monthly inventory audit.
• Assist in training of new system users and other system support personnel on security applications.
• Maintain system privileges and maintain operator application access for all users of the security system.
• Collaborate with IT to ensure network connectivity of all devices and resolve network issues.
• Draft or revise SOPs upon request of Badging Supervisor.
• Periodically support receptionist responsibilities, including but not limited to: welcoming and directing all visitors/guests to the site at the receptionist desk; receiving and resolving front of house inquiries or deferring to relevant teams for assistance; signing in and approving guests through the visitor management system; assisting with troubleshooting; supporting post room responsibilities by organizing packages and receiving deliveries.
• Other work or projects conducive with role and Corporate Security requirements.

Qualifications and Experience

• Direct experience with relevant access control/command center software.
• Desirable: experience with Lenel and/or Genetec.
• Experience with badging, access, and CCTV in a corporate security environment, having a basic understanding of programming concepts for surveillance systems in a corporate environment.
• Knowledge of physical security in a range of corporate settings.
• Maintain integrity, professionalism, and confidentiality at all times.
• Proven ability of working on own initiative and proactive problem-solving.
• Effective written and verbal communication skills to promote excellent customer services.
• Effectively prioritise tasks and ability to manage multiple workstreams.
• Be able to work effectively as a part of a team in person and virtually.
• Be able to learn and apply standardised operating procedures to support issue resolution.
• Proficiency in using Microsoft packages and other IT platforms.
• Experience or professional or further qualification in Security Supervisory skills.
• First Aid Project Griffin PSS Licensed.
• Excellent organisational skills with the ability to balance competing priorities and workloads.
• Relationship management skills that enable you to work with people at all levels.
• Ability to champion, support and deliver business initiatives.
• Ability to work unsupervised and take responsibility.
• Ability to remain calm under pressure.
• Ability to demonstrate initiative and offer new ideas.
• Adaptable and flexible in approach to work required.
• Willingness and ability to work as a member of a team.
• Application to detail and presentation.

About Us

‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long-standing relationships, our business is powered by people who are deeply connected to the communities where we live and work. Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day. Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’