At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and manage front-of-house operations.
- Company: Join a dynamic company focused on innovation and client satisfaction.
- Benefits: Competitive salary, professional development, and a vibrant work environment.
- Other info: Opportunity for career growth and to work with cutting-edge technologies.
- Why this job: Be the face of the brand and make a real impact on visitor experiences.
- Qualifications: Strong communication skills and experience in customer service management.
The predicted salary is between 29700 - 36300 £ per year.
The overall purpose of this role is to enhance the brand reputation of our Client by ensuring that visitors and clients are received in an excellent and professional manner.
You will also support the Global Real Estate team and the Acuity Account Manager to develop the visitor's journey in the building.
As a Customer Experience Manager within Acuity you will be expected to be immaculate presented, intuitive in your service approach and able to communicate at the right level and effectively with internal and external clients adding value to the role and the business.
A crucial aspect of your role is supporting management of the community piece and collaboration space for the occupiers.
- Formulate and maintain a close working relationship with the Client and stakeholders.
- Utilise the Acuity Concierge to continuously add value to the Client. Generate monthly management reports for the GRE team and complete monthly reports for the Client.
- Continuously suggest service improvement initiatives.
- Adhere to agreed timescales with respect to implementing any action plans agreed.
- Ensure that the customer Experience Hosts and Post Room Operatives works in compliance with the Acuity Brand and Paramount Standards and ISO 9001.
- Ensure a satisfactory and consistent level of service is reflected in all audits.
- Promote and where possible implement the Acuity added value offerings.
- Devise, implement and review in a timely manner, all SOPs pertaining to the site.
- Ensure all employee training records are up to date.
- Ensure all site documentation is in place and up to date.
- Ensure that the International Facilities Helpdesk, Reception and Post Room portals are monitored, and that all correspondence are responded to in a timely manner.
Team Engagement
- Ensure that the Customer Experience Hosts and Post Room Operatives demonstrate the highest standards of service. Responsibility for training and development of the team.
- Conduct regular catchups, performance reviews for each team member and ensure personal development plans are in place.
- Train all new starters and Acuity Select Team according to the Standard Operating Procedures.
- Recognise and reward employee achievements.
- Be an approachable, visible role model for both existing personnel and new hires of Acuity.
- Act as an advocate/brand ambassador for Acuity,
Visitor and Client Experience
- To ensure that visitors and clients are received in an excellent and professional manner and that Reception, Concierge Desk and Post Room areas always operate a five-star service.
- To lead by example, be immaculately presented and able to communicate effectively with both internal and external clients.
- To act as an ambassador for both the client company and Acuity Services in all interactions both with other members of the team as well as all clients and visitors on site.
- To build strong relationships with clients and employees, taking the initiative to continuously improve the service delivery.
- Actively participate in your own training to ensure that a high level of customer service is achieved and maintained by your team.
- To be fully conversant with all the tasks related to the daily Front of House and Post Room operations.
- Ensure that your team implement current best practices to ensure a seamless delivery of Front of House and Post Services.
- Ensure that your team maintain a flexible, "can do" attitude at all times to provide occupiers & guests with a consistent high-quality front of house and post service and to ensure that the Reception, Concierge Desk and Post Room areas is a welcoming, clean, safe, and secure environment.
Innovation and technology
- Continuously suggest service improvement initiatives.
- Remain up to date and informed in all new Building Management technologies and innovations.
- Continuous review of the technologies on site and proposal of touchless technologies.
- Continuous research of recent technology, innovation, and integration.
- #J-18808-Ljbffr
Front Of House Manager in Camden Town employer: Bidvest Noonan
As a leading provider of cleaning services across the UK retail sector, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our commitment to operational excellence and innovation not only ensures a safe and compliant environment for our clients but also empowers our team members with opportunities to lead and excel in their careers. Join us to be part of a forward-thinking organisation that values your contributions and supports your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Front Of House Manager in Camden Town
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bidvest Noonan. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bidvest Noonan
Don't be shy about reaching out to Bidvest Noonan directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Of House Manager in Camden Town
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bidvest Noonan and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bidvest Noonan
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
