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For Companies At a Glance
- Tasks: Lead and support site operations, ensuring top-notch customer service and efficient management.
- Company: Dynamic company focused on quality and client satisfaction in the cleaning industry.
- Benefits: Competitive salary, car allowance or company vehicle, and 33 days annual leave.
- Why this job: Make a real impact by driving performance and leading a motivated team.
- Qualifications: 2+ years in management or cleaning industry, strong communication skills, and team player.
- Other info: Opportunity for career growth in a supportive and engaging environment.
The predicted salary is between 36000 - 60000 £ per year.
As an Operations Manager, you’ll oversee, co-ordinate and support the site management of the operations at the various sites / garages. You’ll drive performance by actively supporting your team and colleagues, focusing on customer service, procurement, budget management, managing quality and resolving day-to-day operational issues to ensure the client’s satisfaction.
Key Accountabilities
- Ensure Quality Audits are conducted as per contractual agreement.
- Monitor and manage targets set for the Site Management.
- Ensure training and induction is conducted for all staff.
- Ensure employees wage sheets are accurate and completed on time and submitted to the Transport team every Monday by midday.
- Motivate staff where necessary / possible.
- Attend to disciplinary and grievance issues as per the company procedures.
- Ensure Health and Safety regulations are always adhered to.
- Ensure all accidents / incidents are reported as per company policy and procedure.
- Conduct on site periodic stock audits.
- Ensure stock orders are within budgets.
- Ensure wages are within weekly budgets.
- Ensure sites are adequately staffed within budget.
- Ensure contingency plans are in place to ensure staffing levels are accurate and are within budget.
- Maintain regular contact with client(s) and ensure good relations are upheld.
- Regularly update client(s) and keep them informed of site’s progress (e.g. regular meeting, providing quality reports, etc.).
Required Experience
- A strong work ethic.
- Team Player.
- At least two years of cleaning industry experience or management experience.
- Experience of managing staff and budgets is essential.
- Excellent communication skills in English are essential.
- Clean driving licence.
- Ability to triage workload effectively.
- Ability to work days and nights.
- Microsoft Office experience.
- Ability to present slides and speak confidently in client meetings.
- HR case experience would be highly desired.
What you can expect from us
- Competitive salary.
- Car allowance OR company vehicle.
- 33 days annual leave inclusive of Bank Holidays.
Operations Manager in Birmingham employer: Bidvest Noonan
Contact Detail:
Bidvest Noonan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning and operations industry. You never know who might have a lead on an Operations Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and budget oversight. We recommend using the STAR method to structure your answers, showcasing your experience effectively.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated teams or resolved operational issues. This will demonstrate your fit for the role and your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Operations Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing teams, budgets, and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've driven performance and resolved operational issues in the past.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Bidvest Noonan
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of an Operations Manager. Familiarise yourself with concepts like quality audits, budget management, and staff training. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Team Leadership Skills
Be ready to discuss specific examples of how you've motivated teams and resolved conflicts in the past. Highlight your experience in managing staff and budgets, as well as any HR case experience you might have. This will demonstrate your capability to lead effectively.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle operational challenges or client relations. Think of scenarios where you successfully managed a crisis or improved service quality. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Communicate Clearly and Confidently
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly. You might even want to prepare a short presentation on a relevant topic to showcase your ability to present confidently in client meetings.
