At a Glance
- Tasks: Support client services and manage work requests for facilities management across 90,000 properties.
- Company: Join Just Ask, a leader in facilities management with a focus on client satisfaction.
- Benefits: Enjoy 23 days of paid holiday, competitive pay, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth in a tech-enabled environment.
- Why this job: Be the first point of contact for clients and make a real difference in their service experience.
- Qualifications: Experience in customer service, CRM software, and excellent communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Locations: Byfleet & New Haw
Reporting to: Administrative Team Leader
Full-time, immediate start
Hours are 37.5hrs paid per week from 8:00am to 4:00pm / 8:30am to 4:30pm
Paid holiday entitlement of 23 days inclusive of public/bank holidays
The role involves working in a client service focused role across the full range of facilities management services provided by Just Ask to 90,000 residential properties nationwide. The Administrator's primary objective is to achieve a consistently positive service experience for all clients that is best in class through:
- Excellent organizational and interpersonal skills and cooperation with appropriate stakeholders and resources to deliver the programme of works schedule and ad hoc work requests in accordance with contractual requirements and client expectations.
- Consistent, competent, timely and accurate handling of reported issues, complaints, requests and escalations.
- Maintaining quality systems and processes and contributing towards a culture of continual improvement within the team.
Responsibilities and duties:
- Acting as the first point of call for client service enquiries and work requests including, but not limited to, bulk waste collections, ad hoc work and sub-contracted work.
- Managing inbound client communications for a client contract grouping, categorising and logging enquiries using the CRM software package and working with Operations Managers and Supervisors to ensure all client enquiries are addressed in a timely manner.
- Working in conjunction with the scheduling and dispatch team, Operations Managers, other internal resources, and external service providers to coordinate delivery of ad hoc work requests from initial enquiry, through price estimating, raising of purchase orders, scheduling, delivery and billing.
- Managing relationships with sub-contractors to ensure delivery of services in accordance with client requirement and Just Ask expectations for quality, cost and time.
- Liaising with sub-contractors, clients and residents to arrange the delivery of sub-contracted works (e.g. organising access, checking parking restrictions).
Personal attributes:
- Experience of working in a digital/tech enabled customer helpdesk or call centre environment.
- Experience using CRM software (e.g. Salesforce), in particular case and workflow management.
- Excellent communication skills, both verbal and written including the ability to communicate with a variety of staff and clients in an effective and, sometimes, sensitive manner.
- Experience managing suppliers and other third parties ensuring deadlines are established and met and SLAs are maintained.
- Proactive, organised and able to prioritise competing work requests and multi-task effectively despite interruptions in a busy department.
- Excellent analytical skills and high level of computer literacy, in particular Microsoft operating system and software packages (MS Word, Excel and PowerPoint).
Administrator employer: Bidvest Noonan
Just Ask is an exceptional employer that prioritises employee growth and development within a supportive work culture. Located in Byfleet & New Haw, we offer a full-time role with competitive benefits, including 23 days of paid holiday, and a commitment to fostering a positive service experience for our clients. Join us to be part of a dynamic team dedicated to excellence in facilities management, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for an Administrator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your LinkedIn game on point! Make sure your profile is up-to-date and reflects your skills in customer service and CRM software. Join relevant groups and engage with posts to get noticed by potential employers.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing common questions related to client service and problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Administrator role. Highlight your experience in customer service and any relevant skills, especially with CRM software. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled client enquiries or managed projects in the past. We love a good story!
Show Off Your Communication Skills:Since communication is key in this role, make sure your written application reflects your excellent verbal and written skills. Keep it clear, concise, and professional. We’re looking for someone who can communicate effectively with clients and colleagues alike!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Just Ask!
How to prepare for a job interview at Bidvest Noonan
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Administrator role and its responsibilities. Familiarise yourself with the key tasks mentioned in the job description, such as managing client communications and coordinating with various teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As an Administrator, excellent communication is crucial. Prepare examples of how you've effectively communicated with clients or colleagues in previous roles. Be ready to discuss how you handle sensitive situations and ensure a positive service experience, as this will highlight your interpersonal skills.
✨Demonstrate Your Organisational Skills
The ability to manage multiple tasks and prioritise effectively is key for this role. Think of specific instances where you've successfully juggled competing work requests or improved processes. Sharing these experiences will illustrate your organisational prowess and ability to thrive in a busy environment.
✨Familiarise Yourself with CRM Software
Since the role involves using CRM software, it’s beneficial to brush up on your knowledge of tools like Salesforce. If you have experience with similar systems, be prepared to discuss how you've used them to manage enquiries and improve workflow. This will show that you're tech-savvy and ready to hit the ground running.
