This post leads the Operational Security Team at Royal Cornwall Hospital, reporting to the Trust Security Lead. It centres on directly managing frontline security officers who cover clinical areas affected by violence and aggression, including patients with complex needs, with continuity of service across seven days. The team is being grown during a period of change, and healthcare security experience is not essential. Fit depends on a management or supervisory qualification at NVQ4 or HND level, or equivalent experience.
What the job involves
- Manage frontline security officers who support clinical areas affected by violence and aggression, including patients with complex needs
- Directly manage the operational security team based at Royal Cornwall Hospital
- Maintain high standards of personal safety for patients, staff and visitors through the team
- Ensure continuity of service across the seven-day week, including evenings, nights and weekends
- Ensure standards, targets, training and objectives are met through agreed procedures and policies
- Contribute to department development, including managing resources and finance within a set budget and scheme of delegation
- Directly manage health and safety within the team, including protocols, training and PPE
- Assist with recruitment, provide local induction and support staff to adopt a team approach and customer care culture
What’s required
Qualifications
- Good general education including English and Mathematics
- NVQ4 or HND management or supervisory qualification, or equivalent training and experience in a complex organisation
- Evidence of professional and personal development, and commitment to keep up with Trust mandatory training
Experience
- Experience and knowledge of the NHS
- Proven managerial experience, including managing groups of support staff in the NHS or another complex organisation
- Leading and motivating a large team to a high standard, delegating and prioritising workload, and appraising performance at individual and organisational level
- Successful negotiation, and a working knowledge of employment, health and safety and other relevant legislation
Skills & knowledge
- Controlling financial activity and undertaking small and medium projects
- Influencing decision making and practice, writing clear reports, interpreting instructions, and collating and presenting statistically analysed data
- Implementing policies, planning at operational level, and making sound decisions and solving problems
Checks & eligibility
- Identity, employment history, reference, professional registration and qualification, and Occupational Health checks
- Satisfactory Disclosure and Barring Service check and right to work in the UK
Other
- Good communication and interpersonal skills, approachable, and able to communicate and present at all levels
- Calm under pressure, delivering to targets and deadlines, with a precise and methodical approach
- Working as both leader and team member, and actively progressing service improvements
- Flexible to work 24/7 operational periods, weekends and bank holidays including Christmas, Easter and New Year, travel promptly across Cornwall sites, and maintain a smart appearance
Nice to have
- Experience and knowledge of security services
- Security management qualification
- Staff and people management or supervisory skills
- GSA Control and Restraint trained, or willing to complete within 12 months of starting
- Computer, word processing and spreadsheet skills, and an understanding of new technology
- Ability to deal with face-to-face conflict in pressurised situations
- Willingness to undertake self-development or further training relevant to the role
- Willingness to work additional hours by agreement, occasionally
What’s offered
- Possible flexible working, to be discussed at interview
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Operational Security Team Manager in Truro employer: Bidvane
The Medical Centre is an exceptional employer for General Practitioners, offering a supportive work environment across two sites with a strong focus on patient-centred care. With flexible session options and a commitment to professional development, employees benefit from a collaborative team culture that values continuous learning and quality improvement. Located in a vibrant community, the practice provides unique opportunities to engage with diverse patient needs while enjoying the advantages of NHS pension and comprehensive employment benefits.
