At a Glance
- Tasks: Welcome patients, manage appointments, and provide administrative support in a busy surgery.
- Company: Join the friendly team at Ash Tree House Surgery in Kirkham.
- Benefits: Gain valuable experience, receive training, and work flexible weekday shifts.
- Other info: Dynamic environment with opportunities for personal growth and teamwork.
- Why this job: Make a difference in patients' lives while developing your skills in healthcare.
- Qualifications: GCSE-equivalent literacy and numeracy; customer service experience preferred.
The predicted salary is between 23832 - 29128 £ per year.
The Receptionist / Care Navigator works in the reception team at Ash Tree House Surgery, supporting patients and colleagues at its Kirkham premises. The role handles reception and telephone enquiries, appointments, prescription requests and administration, while directing patients to suitable clinicians and services. It combines patient-facing work with opening and closing duties, and includes weekday shifts between 7.30am and 6.30pm plus extra cover for sickness and annual leave. The post is 25 hours a week and requires GCSE-equivalent literacy and numeracy and a standard DBS disclosure.
What the job involves:
- Welcome patients and handle their queries courteously and efficiently
- Guide patients to appropriate clinicians and services
- Arrange appointments by telephone and at reception
- Answer calls, deal with enquiries and messages, or pass them to the appropriate person
- Record requests for home visits and repeat prescriptions, including online requests
- Manage repeat prescriptions and ensure doctors have checked and signed them before issue
- Provide administrative support, including scanning and data entry
- Open and close the premises, checking heating and ventilation, and keep the surgery tidy and safe
- Protect confidential information and follow data protection requirements
- Communicate effectively with clinicians and practice and community colleagues
- Support new staff during induction and attend practice and reception meetings and relevant training
- Follow health and safety, fire, working time and other practice policies, maintain work quality, and undertake other appropriate duties as directed
Qualifications:
- GCSE-equivalent general education, with literacy and numeracy
Experience:
- Experience in a busy customer-focused setting, office or administration environment
Skills & knowledge:
- Experience using Microsoft Office applications
- Able to work independently and as part of a team
- Good communication skills
- Able to cope with stressful and difficult situations
- Able to maintain confidentiality
Checks & eligibility:
- Standard DBS disclosure
Other:
- Approachable, courteous, trustworthy and discreet
- Willingness to attend training courses
- Able to work a selection of weekday shifts between 7.30am and 6.30pm; hours may change and extra cover is required for sickness and annual leave
- Declare outside work or interests before starting and seek approval before taking on further work or interests
- Comply with working time rules, attend annual fire training and follow the practice no-smoking policy
Nice to have:
- AMSPAR or similar qualification related to customer service or primary care
- EMIS Web experience
- Previous general practice or NHS work
What’s offered:
- Training provided or arranged for unfamiliar equipment, software or procedures
Receptionist / Care Navigator in Preston employer: Bidvane
The Medical Centre is an exceptional employer for General Practitioners, offering a supportive work environment across two sites with a strong focus on patient-centred care. With flexible session options and a commitment to professional development, employees benefit from a collaborative team culture that values continuous learning and quality improvement. Located in a vibrant community, the practice provides unique opportunities to engage with diverse patient needs while enjoying the advantages of NHS pension and comprehensive employment benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Care Navigator in Preston
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
✨Search for Local Job Boards
Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace Receptionist / Care Navigator in Preston
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at Bidvane, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at Bidvane
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at Bidvane.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at Bidvane.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at Bidvane can really resonate with interviewers and show your commitment to the field.
