At a Glance
- Tasks: Engage with residents via phone, email, and webchat while providing top-notch support.
- Company: Join Plymouth Community Homes and be part of a supportive Customer Experience Team.
- Benefits: Enjoy 25 days annual leave, gym access, and a focus on your career development.
- Other info: Collaborative environment with social activities and modern offices near transport links.
- Why this job: Kickstart your career with an apprenticeship while making a real difference in the community.
- Qualifications: GCSE English and Maths at grade 4/C or willingness to work towards them.
The predicted salary is between 19575 - 23925 £ per year.
The Apprentice Customer Experience Advisor joins Plymouth Community Homes’ Customer Experience Team.
The role involves responding to residents across telephone, email, webchat and other digital channels, recording enquiries, raising requests and directing people to the right teams.
It combines supported customer service work with a Customer Service Practitioner Level 2 apprenticeship, typically completed over 15 months.
The post is 37 hours a week; applicants need GCSE English and Maths at grade 4/C or equivalent, or willingness to work towards them, and must attend a group activity on 7 December 2026 before interview.
- What the job involves
- Respond to resident enquiries by telephone, email, webchat and other digital channels
- Provide residents with information and support, with guidance from colleagues
- Record enquiries accurately and update systems
- Raise service requests and refer residents to the appropriate teams
- Build knowledge of the organisation’s services and resident support
- Apply apprenticeship learning in day-to-day work
- Take part in training, coaching and team meetings
- Develop communication, customer service, problem-solving and digital skills
Qualifications
- GCSE Maths and English at grade 4/C or above, or equivalent, or willingness to work towards the required requirements
Skills & knowledge
- Genuine interest in customer service and helping people
- Friendly, approachable communication with a range of people
- Good attention to detail
- Willingness to learn, develop skills and respond to feedback
- Initiative and an interest in solving problems
- Confidence using digital systems or willingness to learn
- Other
- Able to work independently and as part of a team
- Committed to completing the apprenticeship and taking responsibility for workplace and structured learning
- What’s offered
- Free equipped on-site gym and changing facilities
- 25 days’ annual leave, rising to 30 days, plus bank holidays, with a holiday trading scheme
- Free Employee Assistance Programme, including counselling
- Free annual flu vaccination
- Modern technology and digital working tools
- Investment in learning, training and career development
- Supportive and collaborative working environment
- Dress-down Fridays, social activities, and modern offices near public transport and local amenities
Apprentice Customer Experience Advisor in Plymouth employer: Bidvane
The Medical Centre is an exceptional employer for General Practitioners, offering a supportive work environment across two sites with a strong focus on patient-centred care. With flexible session options and a commitment to professional development, employees benefit from a collaborative team culture that values continuous learning and quality improvement. Located in a vibrant community, the practice provides unique opportunities to engage with diverse patient needs while enjoying the advantages of NHS pension and comprehensive employment benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Customer Experience Advisor in Plymouth
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Bidvane.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Bidvane. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Apprentice Customer Experience Advisor in Plymouth
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Bidvane.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Bidvane and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Bidvane
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Bidvane. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Bidvane will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
