At a Glance
- Tasks: Support the Complaints Team in providing top-notch customer service and resolving resident issues.
- Company: Join Plymouth Community Homes, a supportive and community-focused organisation.
- Benefits: Enjoy 25 days of annual leave, gym access, and career development opportunities.
- Other info: Collaborative environment with social activities and modern offices near transport links.
- Why this job: Make a real difference in residents' lives while gaining valuable qualifications.
- Qualifications: GCSE English and maths at grade 4/C or willingness to work towards them.
The predicted salary is between 19575 - 23925 £ per year.
The Apprentice Customer Care Advisor works in Plymouth Community Homes’ Complaints Team on a 15-month apprenticeship.
The role supports complaint recording, investigations and responses, while keeping residents informed and helping teams resolve issues.
It combines day-to-day customer care with a Customer Service Practitioner Level 2 qualification, runs for 37 hours a week and is not available as a job share.
Applicants need GCSE English and maths at grade 4/C or equivalent, or willingness to work towards them; selection includes a group activity on 7 December 2026.
- What the job involves
- Support the Complaints Team to provide a customer-focused service
- Log, update and maintain complaint records
- Contact residents by phone and email, provide updates and ensure they feel heard
- Gather information from teams across PCH to support complaint investigations
- Help prepare complaint responses and other customer communications
- Work with colleagues across PCH to resolve issues and achieve positive outcomes for residents
- Use customer feedback to help identify service improvements
- Build knowledge of housing services and complaint handling
- Complete apprenticeship learning alongside the role and apply developing skills at work
Qualifications
- GCSE English and maths at grade 4/C or above, or equivalent, or willingness to work towards the required requirements as part of the apprenticeship
Skills & knowledge
- Interest in helping people and providing good customer service
- Good listening skills and confident communication with different people
- Organisation and attention to detail
- Problem-solving and finding positive solutions
- Able to work independently and as part of a team
- Positive attitude, willingness to learn, handle sensitive information confidentially, and commitment to apprenticeship learning
- What’s offered
- Free, fully equipped onsite gym and changing facilities
- 25 days’ annual leave, rising to 30 days, plus bank holidays
- Holiday trading scheme
- Free Employee Assistance Programme, including counselling
- Free annual flu vaccination
- Modern technology and digital working tools
- Learning, training and career development opportunities
- Supportive collaborative environment, dress-down Fridays and social activities; modern offices near public transport and local amenities
Apprentice Customer Care Advisor in Plymouth employer: Bidvane
The Medical Centre is an exceptional employer for General Practitioners, offering a supportive work environment across two sites with a strong focus on patient-centred care. With flexible session options and a commitment to professional development, employees benefit from a collaborative team culture that values continuous learning and quality improvement. Located in a vibrant community, the practice provides unique opportunities to engage with diverse patient needs while enjoying the advantages of NHS pension and comprehensive employment benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Customer Care Advisor in Plymouth
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Bidvane.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Bidvane. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Apprentice Customer Care Advisor in Plymouth
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Bidvane.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Bidvane and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Bidvane
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Bidvane. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Bidvane will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
