The Newham MHCOP Apprentice Receptionist sits in East London NHS Foundation Trust’s Newham Community Mental Health & Specialist Services Team. The 18-month apprenticeship combines reception and clerical work with study for a Business Administration Level 3 qualification. It covers service-user contact, appointment and referral administration, and office systems, over 37.5 hours each week. Applicants must be 16 or over, meet UK residence and public-funds rules, not be in full-time education or have same-subject prior learning, and hold a visa covering the term if applicable.
What the job involves
- Provide reception and clerical services at 103 First Avenue, answering calls and dealing with public and agency queries face to face and by telephone
- Handle calls with discretion, record and pass on accurate information, and refer distressed patients and carers through the appropriate internal channels
- Book, outcome and reschedule clinic and group appointments, send reminders, and inform clinicians when patients arrive
- Log referrals and pass them on for processing and allocation
- Manage diaries and appointment systems
- Upload information to service-user files in RiO and update patient demographic and contact details
- Type correspondence and open, close, archive and file patient records in line with record-keeping policies
- Book interpreters and translators, monitor and confirm bookings, take follow-up action, and check bookings monthly for directorate billing
- Book meeting rooms and allocate room keys
- Maintain supplies of forms, stationery, letterheads, leaflets and appointment cards
- Carry out general office tasks, including photocopying, collating, binding, filing, laminating and faxing, and use IT for varied tasks
- Report building health and safety concerns, induct new reception staff, and work flexibly, independently and calmly while using initiative and managing multiple tasks
Skills & knowledge
- Good standard of written and spoken English
- Experience working in a team or administrative team
- Basic IT skills
- Computer literacy, including word processing and data entry
Other
- Apprenticeship eligibility: aged 16 or over, three years’ UK residence, access to public funds, not in full-time education, and no prior learning in the same subject
- If on a visa, a valid visa covering the full apprenticeship term
- Availability to work 37.5 hours a week
Nice to have
- English and Maths GCSEs or equivalent functional skills
- Office experience, including routine administration and reception duties
- Good communication skills
- Experience making telephone calls and using other communication methods
What’s offered
- Paid employment while completing a nationally recognised Business Administration Level 3 qualification
Newham MHCOP Apprentice Receptionist employer: Bidvane
The Medical Centre is an exceptional employer for General Practitioners, offering a supportive work environment across two sites with a strong focus on patient-centred care. With flexible session options and a commitment to professional development, employees benefit from a collaborative team culture that values continuous learning and quality improvement. Located in a vibrant community, the practice provides unique opportunities to engage with diverse patient needs while enjoying the advantages of NHS pension and comprehensive employment benefits.
