Plus Dane Housing is hiring a permanent Customer Experience Specialist to handle high volumes of enquiries by telephone and digital channels. The role operates on a hybrid basis with at least two days per week in the Liverpool office, within a 35-hour week, and focuses on resolving issues at first contact.
Responsibilities include accurate recording on CRM, owning enquiries, escalating when needed, and collaborating with teams to improve the customer experience.
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Hybrid Customer Experience Specialist - First Contact in Liverpool employer: Bidvane
The Medical Centre is an exceptional employer for General Practitioners, offering a supportive work environment across two sites with a strong focus on patient-centred care. With flexible session options and a commitment to professional development, employees benefit from a collaborative team culture that values continuous learning and quality improvement. Located in a vibrant community, the practice provides unique opportunities to engage with diverse patient needs while enjoying the advantages of NHS pension and comprehensive employment benefits.
