This apprenticeship sits in Hyde's Income Services team, where the apprentice learns payment processing and financial administration alongside experienced colleagues. The work centres on making sure customer payments, including Housing Benefit, DWP payments and Direct Debits, are reconciled and allocated to the right accounts. It is a Level 3 apprenticeship lasting 18 to 19 months, with hybrid working options. Good numeracy and close attention to detail matter most for this post.
What the job involves
- Process and reconcile customer payments, including Housing Benefit, DWP payments and Direct Debits
- Help investigate payment discrepancies and allocate payments to the correct customer accounts
- Support the review of unpaid Direct Debits and suspense accounts to reduce arrears and failed payments
- Assist with daily and monthly bank and financial reconciliations, including investigating discrepancies
- Work with colleagues across Hyde to build skills in administration, financial processing, customer service and business operations
Skills & knowledge
- Good numeracy skills and strong attention to detail
- Good organisational and time management skills
- Ability to work accurately in a fast-paced environment
- Basic IT skills, including Microsoft Excel and Outlook
- Clear written and verbal communication skills
- Positive and enthusiastic approach to learning and development
What’s offered
- Excellent pension scheme
- Generous holiday allowance
- Life assurance
- Award-winning flexible benefits platform
- Support for learning and career development
- Hybrid working options
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Home Ownership Officer Apprentice employer: Bidvane
The Medical Centre is an exceptional employer for General Practitioners, offering a supportive work environment across two sites with a strong focus on patient-centred care. With flexible session options and a commitment to professional development, employees benefit from a collaborative team culture that values continuous learning and quality improvement. Located in a vibrant community, the practice provides unique opportunities to engage with diverse patient needs while enjoying the advantages of NHS pension and comprehensive employment benefits.
