A medical reception post in the front-of-house team at John Tasker House & Felsted Surgeries, which runs a main surgery in Dunmow and a branch in Felsted. The work centres on greeting patients in person and by phone, supporting GPs with care navigation, and booking and cancelling appointments. Full-time, part-time or compressed hours are offered, with some extended-access evenings and Saturdays, and clinical correspondence work follows training. GP practice experience is not required, but a people-focused manner and a calm approach under pressure decide fit.
What the job involves
- Greet patients at reception in person and on the telephone
- Support GPs with care navigation
- Book and cancel appointments, including through the online rota
- Answer telephones
- Learn and use the clinical system
- Carry out clinical correspondence (workflow) work after training
- Carry out other administrative and reception duties
- Treat patients with dignity, respect and professionalism
Qualifications
- Good level of spoken and written English
Experience
- Experience of working with the public, in a patient-facing or public-facing role
- Ability to work in a fast-paced environment and stay calm in challenging circumstances
Skills & knowledge
- Friendly, people-focused manner
- Politeness, care and compassion
Nice to have
- Good IT skills
- Experience within a GP practice or other healthcare setting
- Some administration or reception experience
What’s offered
- NHS Pension Scheme
- Minimum of 5 weeks annual leave plus bank holidays, pro rata for part-time staff
- Regular social events
- Training provided, including on the clinical system and clinical correspondence
- Several other employee benefits
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Medical Receptionist in Great Dunmow employer: Bidvane
The Medical Centre is an exceptional employer for General Practitioners, offering a supportive work environment across two sites with a strong focus on patient-centred care. With flexible session options and a commitment to professional development, employees benefit from a collaborative team culture that values continuous learning and quality improvement. Located in a vibrant community, the practice provides unique opportunities to engage with diverse patient needs while enjoying the advantages of NHS pension and comprehensive employment benefits.
