At a Glance
- Tasks: Support the Neighbourhood Services team with record keeping and correspondence.
- Company: Gravesham Borough Council, a supportive and community-focused organisation.
- Benefits: Generous leave, pension scheme, career development, and hybrid working options.
- Other info: Join a dynamic team with opportunities for growth and professional development.
- Why this job: Make a difference in your community while developing valuable administrative skills.
- Qualifications: No prior housing experience needed; just strong organisational and communication skills.
The predicted salary is between 22050 - 26950 £ per year.
The Neighbourhood Housing Assistant sits in Gravesham Borough Council's Neighbourhood Services team, based at Civic Centre, Gravesend.
The post supports managers and colleagues through record keeping, correspondence, enquiry handling and evidence gathering for audits, assurance and performance monitoring, helping demonstrate compliance with the Regulator of Social Housing's Consumer Standards.
It is a permanent, full-time role with a broad administrative remit; previous housing experience is not required.
The role is 37 hours a week, and applications require details for two references.
- What the job involves
- Keep records accurate and monitor actions and deadlines
- Prepare correspondence and reports
- Gather evidence for audits, assurance work and performance monitoring
- Support compliance with the Regulator of Social Housing's Consumer Standards
- Manage enquiries and shared mailboxes
- Coordinate information across teams
- Ensure urgent or sensitive matters reach the appropriate person promptly
Experience
- Administrative or coordination support in a busy office or customer-service environment
Skills & knowledge
- Strong administrative and organisational skills, including managing competing priorities and meeting deadlines
- Attention to detail and accurate record keeping, including trackers and documentation
- Written and verbal communication skills for clear emails, letters and routine reports
- Professional, approachable and customer-focused manner
- Ability to work in a team and build positive relationships across services
- Confidence using Outlook, Word and Excel, including shared mailboxes and spreadsheets
- Checks & eligibility
- Provide details of two references with the application
- Nice to have
- Experience in an administrative, customer-service, casework, compliance or regulated-service environment
- What’s offered
- At least 23 days' annual leave plus bank holidays
- Membership of the Local Government Pension Scheme
- Career development, training and e-learning
- Eye care vouchers and VDU glasses
- External Occupational Health service
- Cycle to Work and Octopus Electric Vehicles salary sacrifice schemes
- 24/7 Employee Assistance Programme
- Hybrid working and free parking
- #J-18808-Ljbffr
Neighbourhood Housing Assistant in Gravesend employer: Bidvane
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