At a Glance
- Tasks: Provide first-line IT support for digital services in a dynamic healthcare environment.
- Company: Join the Royal Devon University Healthcare NHS Foundation Trust's innovative Digital Services Team.
- Benefits: Enjoy flexible working, 27 days annual leave, and funding for further qualifications.
- Other info: Opportunities for career growth and a supportive work culture.
- Why this job: Make a real difference in healthcare while developing your IT skills.
- Qualifications: A-level equivalent or Level 3 IT qualification and first-line support experience required.
The predicted salary is between 35055 - 42845 £ per year.
The Level 1 IT Service Desk Operator joins Royal Devon University Healthcare NHS Foundation Trust’s Digital Services Team.
The role provides first-line support for digital and clinical digital services as part of the Trust’s 24/7 service desk.
Shifts include 7.5-hour weekdays between 07:30 and 20:00 and 12- or 12.5-hour long days, with some shifts at home and others at the RDE Heavitree Service Desk Office.
The post averages 37.5 hours a week and includes weekend and Bank Holiday cover; an A-level-equivalent or Level 3 IT qualification or first-line support experience is sought, with Devon NHS Priority and At Risk staff preferred.
- What the job involves
- Provide first-line support for digital and clinical digital services during standard working hours
- Help support the Trust’s 24/7 IT Service Desk
- Work 7.5-hour shifts Monday to Friday between 07:30 and 20:00, and 12- or 12.5-hour long days as required
- Provide weekend and Bank Holiday cover
- Work from home on specific shifts and from the RDE Heavitree Service Desk Office
- Elicit and record information accurately in line with Standard Operating Procedures
- Prioritise and assign support calls according to service level agreements
- What’s required
Qualifications
- IT qualification equivalent to A-level or a Level 3 Apprenticeship
Experience
- Proven first-line IT support in a fast-paced, high-standards environment
Skills & knowledge
- Teamwork and collaboration
- Proactive approach to delivering first-line support
- Effective verbal and written communication
- Accurately elicit and record information using Standard Operating Procedures
- Prioritise and assign support calls according to service level agreements
- Other
- Weekend and Bank Holiday work as required
- Long days of 12 or 12.5 hours as required
- Nice to have
- Familiarity with Active Directory
- What’s offered
- Funding for care certificate, degree or leadership qualifications, plus study leave, CPD and rotational placements
- Flexible working schemes and family-friendly policies
- 27 days’ annual leave plus bank holidays, rising to 33 days plus bank holidays
- Occupational health services, counselling, wellbeing activities and groups
- Staff discounts on shopping, fitness and leisure, including Blue Light Card and Health Service Discounts
- Salary sacrifice options including onsite nursery and car lease schemes
- NHS Pension scheme
- Cycle to work scheme
- #J-18808-Ljbffr
IT Service Desk Operator - Level 1 in Exeter employer: Bidvane
The Medical Centre is an exceptional employer for General Practitioners, offering a supportive work environment across two sites with a strong focus on patient-centred care. With flexible session options and a commitment to professional development, employees benefit from a collaborative team culture that values continuous learning and quality improvement. Located in a vibrant community, the practice provides unique opportunities to engage with diverse patient needs while enjoying the advantages of NHS pension and comprehensive employment benefits.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Operator - Level 1 in Exeter
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Bidvane values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Bidvane might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Bidvane!
✨Direct Apply to Bidvane
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We think you need these skills to ace IT Service Desk Operator - Level 1 in Exeter
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Bidvane.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Bidvane. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Bidvane
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
